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Job description
Job Duties
nHiring Range:
n$27.44-$32.28
nFull Pay Range:
n$25.83 - $38.74
nJob Summary:
nUnder general direction of the Child Support Supervisor, performs a variety of tasks related to the management of a caseload: enters data into the computer system for case initiation; interviews obligee/obligors to gather the maximum amount of information for the system; monitors child support cases for compliance with court ordered payment plans and support obligations, as established by the court; assists in advanced location efforts; assists with interstate document processing and direct income withholding, and performs other related work as assigned.
nThe eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.
nESSENTIAL DUTIES
nSchedules and completes intake interviews with applicants to obtain factual information in completing the necessary paperwork to open and maintain cases. Enters data into the computer system.
nPerforms process serving of legal documents and follow up activities.
nCoordinates and collaborates with multiple technical systems, county departments, and outside agencies to resolve issues to assist clients.
nE-files all legal, time sensitive paperwork into court administration system and ensures it is properly coded to protect all private/non-public, sensitive data.
nDemonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
nSchedules and performs all aspects of Genetic Testing and ensures proper procedures are followed to protect the chain of custody.
nManages the arrears only and monitor only cases for payments and compliance with court orders. Makes recommendations to Child Support Officers with regard to delinquent accounts to proceed with appropriate court action. Negotiates with customers to increase compliance with payments and money owed.
nReviews files and contacts parties and/or employers to obtain additional information regarding employment status, availability of health insurance, address information, and updating the necessary computer system to reflect changes.
nProcesses non-public assistance applications, public assistance, and foster care referrals to assure cases are properly set up in the computer system.
nResponds to intake calls/walk-ins; triages, assesses, prioritizes, and coordinates an appropriate response; provides information and referral resources to support caller/walk-in or coordinates staff response based on assessment of urgency.
nWorks on special projects and reports as assigned.
nAttends meetings, workshops, trainings, and conferences at the discretion of the supervisor.
nWorks the hours and/or shifts assigned and begins and ends work on time. Occasional offsite training is required.
nPerforms other related duties as required or assigned.
nMINIMUM QUALIFICATIONS
nMust have one of the following:
nHigh school diploma or GED and four years related legal (family law), administrative, customer services, or human services experience in a direct or support service function.
nHigh school diploma or GED plus one year of post-secondary education and two years of experience
nAssociate's Degree in a Human Services program or paralegal and one year of experience
nBachelor's Degree in a Human Services program or paralegal
nPreference given for county or state child support, case aide, or collections experience, court/family law experience with service of process and court filings. Computer experience and ability to multi-task in a demand-driven work environment is a must!A reliable form of transportation for the performance of work responsibilities is required.
nSUPERVISORY CONTROLS
nThe employee is under general supervision of the Child Support Supervisor and is given case specific direction from the Child Support Officers. Work is performed according to established policies, procedures, and guidelines. Work is reviewed for accuracy and consistency through conferences, annual evaluations, and written reports.
nCORE COMPETENCIES AND ABILITIES
nCustomer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.
nCommunication - Is always clear about what we're doing and why we're doing it.
nCollaboration - Works with partners - communities, schools, faith groups, private business, and non-profit agencies - to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.
nStewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.
nEmpowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.
nResiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.
nInnovation - Takes informed risks to deliver services more effectively and learns from successes and failures.
nKnowledge - Knowledge of county, department, and unit policies and procedures.
nKnowledge of federal, state, and local laws relating to child support enforcement.
nKnowledge of basic support, medical support, and childcare support obligations.
nKnowledge of human behavior and the ability to establish and maintain effective working relationships with clients, public, co-workers, and agency administration.
nAbilities - Ability to assemble relevant case information to begin the establishment process in both local and interstate cases.
nAbility to assist in the maintenance of case files to comply with state and federal requirements.
nAbility to organize, prioritize, and coordinate job activities.
nAbility to accurately and rapidly process detailed information.
nInterviewing skills, math skills, and ability to interpret written materials.
nAbility to perform basic computer entry skills and become knowledgeable of several different software packages.
nAbility to handle a large volume of work in an efficient manner.
nAbility to speak, present, and interact in public arenas with composure, professionalism, and discretion.
nAbility to use MS Office software for the performance of essential duties.
nAbility to use appropriate discretion in dealing with matters of a confidential nature.
nAbility to use critical thinking skills and problem solve independently.
nWORK ENVIRONMENT AND PHYSICAL DEMANDS
nTypical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.
nPhysical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.
nSELECTION PROCESS
nSelection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.
nWork Location:
nShakopee, MN
nA comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub using this LINK
nEEO. Let’s work together.
nMinimum Education Required
nHigh School Diploma or Equivalent
nMinimum Experience Required
n1 - 2 years
nShift
nFirst (Day)
nNumber of Openings
n1
nPublic Transportation Accessible
nYes
nVeterans Encouraged to Apply
nNo
nPhysical Required
nYes
nDrug Test Required
nYes
nCompensation
n$27.44 - $32.28 / Hourly
nPostal Code
n55379
nJob Type
nFull Time
nPlace of Work
nOn-site
nRequisition ID
n nJob Benefits
nNot specified
Worksite address
shakopee, MN, 55379, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.