Job description
Case Coordinator – Remote
The Case Coordinator is responsible for overseeing and coordinating the referral and evaluation process from initial referral through completion. This role serves as an important point of contact for clients, examinees, and medical and behavioral health experts, ensuring cases move efficiently and all parties receive timely communication and documentation.
The ideal candidate is highly organized, detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced, deadline-driven environment. Strong customer service and communication skills are essential.
Starting Pay: $22.00 per hour
Remote Position
At this time, we are unable to consider candidates residing in New York City, Chicago, California, Colorado, or Washington.
Key Responsibilities
Coordinate the full lifecycle of assigned medical and mental health evaluation referrals
Complete initial case preparation, referral intake, case creation, and appointment scheduling
Prepare and submit service estimates and obtain client authorization prior to proceeding
Communicate regularly with clients, examinees, evaluating professionals, and internal staff regarding case status and scheduling
Coordinate appointment details and ensure required information is available to evaluating experts
Collect, organize, and distribute case-related records and documentation
Monitor cases to help ensure evaluations and reports are completed within established timelines
Provide completed reports and other required documentation to clients
Accurately maintain case information using internal case management, telehealth, and record-keeping systems
Respond professionally and promptly to phone calls, emails, and other inquiries from clients, experts, and internal departments
Assist other Case Coordinators with workload coverage and case-related tasks as needed
Participate in administrative initiatives and other departmental projects as assigned
Qualifications
Bachelor's degreeORat least 3 years of relevant professional experience
Experience in case coordination, healthcare administration, medical scheduling, customer service, or a related field
Strong organizational skills with the ability to manage multiple cases and competing deadlines
Excellent written and verbal communication skills
Ability to work independently while also collaborating effectively with a remote team
Strong attention to detail and follow-through
Comfortable working in a fast-paced environment where priorities may change
Proficiency with Microsoft Word, Excel, Outlook, PDF applications, and standard computer systems
Ability and willingness to learn new case management and telehealth platforms
Preferred Qualifications:
Experience working within the disability, workers' compensation, employer services, insurance, or healthcare industries
Previous experience coordinating medical, psychological, or mental health evaluations
Familiarity with medical records, referral management, or healthcare scheduling
Benefits
Comprehensive Health Benefits:Medical, dental, and vision insurance options to support you and your family.
Paid Time Off:Generous PTO, paid holidays, and a floating holiday to help you maintain a healthy work-life balance.
Retirement Savings:401(k) plan with employer matching.
Additional Benefits:Long-term disability, short-term disability, flexible spending account, voluntary life insurance, voluntary AD&D, and company-paid life and AD&D coverage.
Education Assistance:Tax-free tuition reimbursement and student loan repayment assistance are available to support continued education and help with existing student loan obligations.
Family Benefits:Paid maternity and parental leave.
The IMA Group is an Affirmative Action/Equal Opportunity Employer.
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.