About this opportunity
Think Tank Inc lists this Case Coordinator opportunity in silver spring, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CONTRACT INFORMATION
Agency: NOAA National Marine Fisheries Service (NMFS), Office of the Assistant Administrator (OAA)
Place of Performance: Silver Spring, MD (1315 East-West Highway, 20910); telework as authorized
Period of Performance: 07/22/2026 – 07/21/2027 (Base); up to 4 years with options
POSITION OVERVIEW
The Case Coordinator provides case coordination, tracking, and administrative file management support for OAA case matters, referrals, and inquiries. The Case Coordinator protects sensitive information and maintains accurate case records but does not conduct investigations, make findings, determine corrective actions, or issue final agency determinations.
KEY RESPONSIBILITIES
Receive complaint/referral packages from the designated Government office and log receipt, source, subject, due dates, and assigned Government officials in ATS or the approved case tracking system
Enter referral data and case file documents into ATS; maintain current, complete, and accurate case metadata and file status
Search ATS or approved case tracking systems to identify prior or related inquiries, as directed by the COR
Create, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirements
Track physical and electronic case folder location, custody, status, and routing throughout the inquiry process
Transmit Government-approved reports of findings and related materials to subject units as directed; track response deadlines
Track whether subject units provide timely responses and whether corrective action implementation evidence has been received
Notify the COR of overdue responses, missing documentation, data inconsistencies, or potential chain-of-custody concerns
Maintain the referral electronic file cabinet in good order and prepare statistical reports for NMFS leadership upon request
REQUIRED QUALIFICATIONS
Demonstrated ability to manage confidential case information with discretion and accuracy
Experience creating, organizing, and maintaining official electronic and physical case folders per Government file structure and naming conventions
Proficiency with ATS (Audit Tracking System) or comparable case tracking systems - accurate data entry, metadata maintenance, and status updates
Ability to track deadlines, case location/custody, routing, and corrective action follow-up
Experience producing statistical reports for leadership
Strong written and oral communication skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Meet), Adobe Acrobat, and SmartSheet
Ability to learn NOAA/DOC systems and procedures quickly
Must be capable of obtaining and maintaining a suitability/public trust determination (Tier 1 or successor) and all required system access approvals
Must identify as a contractor in all written, electronic, and verbal communications per contract requirements
Worksite address
silver spring, MD, 20900, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.