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Job description
Claims Intake Specialist – Healthcare Recovery
The Claims Intake Specialist – Healthcare Recovery reviews inbound referrals and manually screens claims data to identify potential reimbursement and subrogation opportunities for Intellivo's clients. This role focuses on intake, validation, and case setup—ensuring that only high-quality, recoverable matters move forward to downstream recovery and legal teams. You will analyze medical claims, property & casualty (P&C) referrals, and related documentation to determine recovery potential, clarify facts, and accurately create cases in internal systems.
This role is ideal for candidates with backgrounds in insurance claims intake, medical billing, revenue cycle operations, or payer intake functions who enjoy investigative review, accuracy-driven work, and high-impact decision-making.
Responsibilities:
Review inbound referrals, accident reports, and insurer-supplied data for recovery potential
Manually screen healthcare claims and P&C information to identify third-party liability or reimbursement opportunities
Apply intake rules and guidelines to determine case creation, closure, or escalation
Distinguish recoverable accident-related scenarios from non-recoverable or low-value claims
Case Setup & Data Entry:
Create and update cases in internal systems with accurate parties, injury details, and claim data
Capture and summarize referral facts for recovery and legal teams
Assign case types, priorities, and attributes based on client requirements
Information Gathering & Coordination:
Request additional documentation from carriers, TPAs, attorneys, or internal teams to validate referrals
Document decisions and intake rationale clearly
Escalate complex or borderline cases to subject-matter experts
Qualifications:
1–3 years' experience in insurance claims intake, medical billing, revenue cycle, payer operations, or data-review roles
Associate's or Bachelor's degree preferred (or equivalent experience)
Familiarity with healthcare claims, P&C data, TPL, or subrogation a plus
Strong attention to detail and investigative mindset
Comfortable performing high-volume manual review across multiple systems
Proficiency with Microsoft Office
Organized and able to manage intake queues independently
Collaborative and comfortable escalating questions
Who is Intellivo?
As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country's largest health plans.
Why work for Intellivo?
Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.
Amazing Team Members – Intellivators!
Medical Insurance
Dental & Vision Insurance
Industry leading health & wellness benefits
401(K) retirement plan
Competitive Paid Time Off
And More!
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.