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Job description
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
nPosition Summary
nProgram Overview
nHelp us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country.
nFamily Summary/Mission
nFacilitate the delivery of appropriate benefits and/or healthcare information which determines eligibility for benefits while promoting wellness activities. Develops, implements, and supports Health Strategies, tactics, policies and programs that ensure the delivery of benefits and to establish overall member wellness and successful and timely return to work. Services and strategies, policies and programs are comprised of network management, clinical coverage, and policies.
nPosition Summary/Mission
nOur Case Managers use a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes.
nFundamental Components & Physical Requirements
nAssessment of Members:
nnnThrough the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.
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nnApplies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues.
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nnUsing advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services. Enhancement of Medical Appropriateness and Quality of Care:
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nnApplication and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits
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nnUsing holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes
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nnIdentifies and escalates quality of care issues through established channels
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nnAbility to speak to medical and behavioral health professionals to influence appropriate member care.
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nnUtilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health
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nnProvides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
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nnHelps member actively and knowledgably participate with their provider in healthcare decision-making.
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nnAnalyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.
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n nMonitoring, Evaluation and Documentation of Care:
nnnIn collaboration with the member and their care team develops and monitors established plans of care to meet the member's goals
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nnUtilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures
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n nRequired Qualifications
nnnMust reside in Illinois
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nn3-5 years clinical practical experience
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nn2-3 years CM, discharge planning and/or home health care coordination experience
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nnConfidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
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nnMust possess reliable transportation and be willing and able to travel up to 50-75% in Southloop, Chinatown and surrounding areas. Mileage is reimbursed per our company expense reimbursement policy
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nnExcellent analytical and problem-solving skills
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nnEffective communications, organizational, and interpersonal skills
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nnAbility to work independently
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nnProficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
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nnEfficient and Effective computer skills including navigating multiple systems and keyboarding
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n nPreferred Qualifications
nnnCertified Case Manager is preferred
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nnBilingual
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n nEducation
nnMaster's Degree in Behavioral/Mental Health or related field
n nLicense:
nnLCSW or LCPC in the state of Illinois
n nAnticipated Weekly Hours
n40
nTime Type
nFull time
nPay Range
nThe typical pay range for this role is:
n$66,575.00 - $142,576.00
nThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
nOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
nGreat benefits for great people
nWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
nThis full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
nAdditional details about available benefits are provided during the application process and on Benefits Moments ( .
nWe anticipate the application window for this opening will close on: 09/25/2026
nQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
nCVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
Worksite address
cicero, IL, 60804, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.