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Job description
Case Manager - NFI
The position provides permanent supportive housing services to individuals experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their strengths and using wraparound resources in a holistic, participant-driven process.
Responsibilities include:
Providing supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc
Delivering face-to-face contact to consumers, spending approximately 80% of the time in the field
Demonstrating empathy and flexibility in responding to consumers' needs and requests, fostering wellness and independence
Engaging consumers and assessing individual needs, preferences, and strengths
Developing, implementing, and revising individual service plans
Assisting households in locating and selecting wraparound services
Monitoring medical/psychiatric needs and medication management of all household members
Assisting participants in securing adequate housing resources
Acting as a liaison with landlords and other community stakeholders
Participating in multidisciplinary meetings and regular supervision
Collecting outcome statistics and writing monthly progress reports
Maintaining participant's electronic records in the Housing the Homeless database
Attending professional training and conferences as needed
Working collaboratively with clients, colleagues, and external service providers, utilizing strong interpersonal and intrapersonal communication skills to support a positive, solution-oriented work environment and to build trust, resolve conflicts, and ensure coordinated, client-centered care.
Actively engaging in continuous personal and professional development by seeking out training, feedback, and learning opportunities to enhance skills, knowledge, and effectiveness in the role
Must maintain compliance with background check deadlines and all assigned mandatory training
Performing all other duties as assigned
Requirements include:
A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
A Bachelor's degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
A Master's degree in Social Work or a related human services field and one to two years of experience
Background & Qualifications include:
Bilingual (Spanish/English)
Must have a valid driver's license and ability to operate a motor vehicle
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. May be called into action to perform life-saving measures. First Aid/CPR/AED training will be provided by Friendship Place
Demonstrated professional knowledge of the theories, principles, techniques, and practices of social service delivery systems
Understanding of adult rehabilitation services
Experience with families, youth, and school systems
Experience with addictions, mental health, and co-occurring disorders
Strong written and verbal skills
Must have strong intra- and interpersonal communication skills, with the ability to communicate professionally and effectively both in writing and verbally.
Ability to work in a culturally diverse environment
Ability to work well under pressure
Ability to work as a team player
Strong commitment to mission, including racial equity and social justice
Physical and Environmental Requirements include:
This position requires split time between office/desk settings, traveling to meet with households across the service area, and attending meetings/engagements with key stakeholders. Field time consists of up to 80%. Employees must be able to sit for extended periods with repetitive motion and positions. The employee must have a valid driver's license and be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs).
Compensation is between $27.94 - $30.53 per hour. Benefits include low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.