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Job description
Career Counselor / Case Manager
Education, Employment & Training Department
Full-Time | Full-Year | 40 Hours per Week
Two Positions Available:
North Providence Career Center – 1810 Mineral Spring Avenue, North Providence, RI
Smithfield Career Center – 7 Esmond Street, Smithfield, RI
Position Summary: Tri-County Community Action Agency is seeking two highly motivated, compassionate, and goal-oriented Career Counselor/Case Managers to join our Education, Employment & Training team. This position plays a critical role in helping youth and young adults, primarily ages 14–24, identify meaningful career pathways and successfully achieve their educational and employment goals.
Primary Responsibilities:
Conduct comprehensive participant intake, assessment, and eligibility determination.
Develop individualized Career Plans that align participants' documented skills, interests, aptitudes, and career aspirations with viable education, training, and employment pathways.
Help participants establish measurable short-, intermediate-, and long-term academic, career, and financial goals while monitoring progress and revising plans as needed.
Provide ongoing case management, coaching, encouragement, and accountability to support successful completion of each participant's service plan.
Identify barriers to success and coordinate appropriate interventions through internal and external referrals, advocacy, and supportive services.
Maintain regular contact with participants through all phases of program participation, including follow-up after employment or educational placement.
Deliver positive reinforcement, career coaching, conflict resolution, and motivational support that empowers participants to achieve self-sufficiency.
Maintain accurate documentation and track participant progress using required database systems (EmployRI / LACES) to ensure compliance with contractual and performance requirements.
Coordinate participant engagement in program activities, which may include:
Career exploration and labor market research
Work readiness and professional skills training
Resume development, interviewing, and job search assistance
Financial and digital literacy
Household budgeting and financial planning
Credit education and credit-building resources
Paid and unpaid work experiences
Postsecondary education and college transition
Apprenticeships, military service, occupational training, and industry-recognized credential programs
Employment placement and retention services
Qualifications:
Bachelor's degree required.
Experience working with youth and young adults, preferably ages 14–24.
Experience in case management, career counseling, workforce development, education, human services, or a related field preferred.
Demonstrated ability to motivate, coach, and mentor individuals from diverse backgrounds.
Experience working with at-risk youth and young adults, including individuals with learning differences or other barriers to employment and education.
Strong interviewing, assessment, documentation, organizational, and communication skills.
Ability to work independently while effectively managing a diverse caseload and meeting program performance goals.
Knowledge of community resources and workforce development systems is preferred.
Commitment to the mission and values of Tri-County Community Action Agency.
Competitive Benefits Package: Tri-County Community Action Agency offers a competitive salary and an excellent benefits package, including:
Health, Dental, Vision, Life, and Disability Insurance
403(b) Retirement Savings Plan and Pension with Agency Match
Paid Vacation, Sick Leave, and Holidays
Employee Assistance Program (EAP) for employees and eligible family members
Professional development opportunities, including certificate programs, CPR/First Aid training, and ongoing workforce development training
Eligibility for Public Service Loan Forgiveness (PSLF) and other qualifying student loan repayment opportunities
If you are passionate about helping young people discover their strengths, develop realistic career plans, overcome barriers, and build successful futures, we encourage you to apply and become part of Tri-County Community Action Agency's Employment & Training team.
Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.
Worksite address
north providence, RI, 02911, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.