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Job description
Care Manager – Private Pay Home Care Registry (Illinois)
The Care Manager is responsible for coordinating high-quality, non-medical home care services within a private-pay registry model. This role emphasizes personalized client experience, thoughtful caregiver matching, and ongoing relationship management. The Care Manager ensures compliance with Illinois registry guidelines while supporting clients and independent caregivers in a non-employment model.
Client Intake & Relationship Management
Conduct comprehensive client consultations (in-home or virtual)
Assess lifestyle, functional, and psychosocial needs
Develop personalized, non-medical care plans aligned with client preferences
Provide a concierge-level onboarding experience for private-pay clients
Educate clients/families on the registry model and independent caregiver relationships
Caregiver Matching & Placement
Curate and recommend independent caregivers based on client needs, personality fit, and schedule
Coordinate caregiver introductions and client selection process
Support scheduling coordination while maintaining independent contractor boundaries
Assist clients in establishing expectations directly with caregivers
Ongoing Care Coordination
Maintain regular communication with clients and families to ensure satisfaction
Monitor caregiver-client fit and facilitate adjustments when needed
Update care plans as needs evolve
Address concerns promptly with a solutions-oriented approach
Compliance & Registry Standards (Illinois-Specific)
Maintain accurate documentation, service agreements, and client records
Ensure adherence to Illinois Home Services Registry requirements
Verify caregiver eligibility (background checks, required documentation)
Reinforce proper classification of caregivers as independent contractors (1099)
Avoid direct supervision or control of caregivers to maintain registry compliance
Client & Caregiver Liaison
Serve as a neutral coordinator between client and caregiver
Provide guidance on communication, boundaries, and expectations
Support conflict resolution while preserving independent relationships
Growth & Community Presence (Optional)
Build relationships with referral sources (e.g., discharge planners, senior communities, concierge practices)
Represent the registry in local community outreach efforts
Qualifications
Home care experience preferred
Experience in private-pay services, hospitality, or client-facing roles is a strong plus
Understanding of non-medical home care and registry model (preferred)
Knowledge of Illinois home services regulations (or willingness to learn quickly)
Strong interpersonal, organizational, and problem-solving skills
Ability to manage multiple clients while delivering a high-touch experience
Core Competencies
Client experience & relationship management
Care coordination and matching intuition
Discretion and professionalism (private-pay clientele)
Conflict resolution
Organization and adaptability
Regulatory awareness (Illinois registry model)
Key Performance Indicators (KPIs)
Client satisfaction and retention
Successful caregiver-client matches
Response time and issue resolution
Compliance with Illinois registry standards
Growth in private-pay client base
Important Model Distinction (Illinois Registry)
Caregivers are independent contractors, not employees
The registry facilitates referrals and coordination—not direct care management or supervision
Clients retain control over caregiver selection, schedule, and working relationship
The Care Manager’s role is advisory, supportive, and coordination-focused
Worksite address
highland park, IL, 60035, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.