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Job description
Job DescriptionJob Descriptionn
POSITION : Case Manager – Homelessness Prevention (FT, Non-Exempt)
nREPORTS TO : HPS Supervisor
nCOMPENSATION: $25.00/hr. to $30.00/hr. depending on skills and experiences
n nJOB SUMMARY:
n nICAN, located in San Jose, CA, is looking for a bilingual and bicultural English/Vietnamese Case Manager to support our HPS (Homelessness Prevention System) Program.
nThe ideal candidate will be supporting families “at-risk” of homelessness through: financial assistance; temporary case management; and connections to resources and supports in the community. This individual must be: 1) a self-starter; 2) highly organized and detail oriented with strong communication skills; 3) experienced in case management; 4) understanding of and sensitive to the needs of low-income families; and 5) able to work flexibly, creatively, and with a growth mindset.
nThe HPS Case Manager will be working with low-income families to prevent or end homelessness by: 1) screening, assessing, and conducting intakes from prospective participants; 2) enroll families into the HPS program with all required documentations collected and completed; 3) provide enrolled families with temporary financial assistance; 4) provide families with strength-based case management to help them gain or maintain permanent housing; 5) connecting families to other community resources.
nnORGANIZATIONAL BACKGROUND:
nnICAN was founded in 2000 by three refugees of the Vietnam War with the mission to lend a helping hand to the families, friends, neighbors and fellow countrymen whom they left behind. While still maintaining our commitment to our charitable projects in Vietnam, ICAN has evolved throughout the years into an organization that supports and strengthens the local Vietnamese community in the Bay Area. Our US-based programs include positive parenting workshops, baby care classes, and kindergarten readiness programs. We also have community support programs such as: Women’ support group, Homelessness Prevention Program, Digital Literacy, Youth Financial Literacy, to name a few. Learn more about us at
nThe mission of ICAN is to inform, engage, and inspire Vietnamese Americans to help raise the next of caring leaders through humanitarian programs, culturally responsive social programs, and community–based research.
n nESSENTIAL DUTIES & RESPONSIBILITIES:
nnnOutreach and Engagement: (5%) nnConducts client outreach at various community events
nEstablishes and maintains relationships with other community support agencies to network client services
nAttends all required agency, staff, and community-based meetings and trainings as needed
n n
n nnnPrescreening, assessment, and Intake: (35%) nnConducts prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed.
nConducts HPAT interview and assessment to determine eligibility of HPS program
nCollects and compiles necessary documents to verify eligibility and needs of client
n n
n nnnCase Management: (50%) nnManages a flexible case load of up to 30 or more households, including households receiving one-time financial assistance and households participating in case management
nProvides case management to individuals and families by establishing goals and strategies to achieve client’s housing stability
nProvides referrals in order to secure necessary services and support for clients: medical, Li-HEAP, job training, housing, Law Foundation, etc.
nAssists families with finding and securing new housing, when needed
nAssists families with immediate crisis prevention, advocacy, problem-solving and other appropriate interventions, as needed
nProvides client follow up to maintain and monitor housing stability
nStay informed of community resources available for HPS clients
n n
n nnnData Management and Quarterly Reporting (10%) nnMaintains case files and progress notes, adhering to professional standards and designated time frames
nMaintains accurate, updated, confidential case files on ICAN’s secured database
nDocuments program activity, including prescreens, intakes, financial assistance, and case management into HMIS within one to 3 business day of activity
nSubmits quarterly narrative, data and other reports as needed
nPerform other duties as assigned
n n
n nnREQUIRED EDUCATION & SKILLS :
nnFour-year degree in social work or related degree with case management experience.
nBilingual and bicultural in English/Vietnamese is required. Must be able to speak, read, and write in English and Vietnamese .
nStrong organizational skills; ability to plan, organize, prioritize and multi-task. Ability to work with little direct supervision.
nStrong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.
nAbility to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach
nComputer skills including proficiency in MS Word, Excel, PowerPoint, Google Suite, Adobe, and the ability to quickly learn and develop proficiency with tracking database systems
n nn KNOWLEDGE & ABILITIES :
nnnCandidate should be passionate and have commitment to building communities and promoting civic engagement.
nCandidate should have a willingness to learn and a growth mindset.
nExperience working with persons from diverse and cultural backgrounds who are economically disadvantaged.
n nnOTHER REQUIREMENTS :
nnnMust be able to lift 25 pounds as the service is sometimes physical. For example, setting up for events which may require transporting or lifting equipment and materials, e.g., easels, flip charts, refreshments, brochures, chairs, tables, etc.
nMust be able to report to service site on a regular and reliable basis, and able to travel between sites and to attend offsite events throughout the county, as appropriate
nMust be able to work a flexible schedule, which includes evenings, weekends, and holiday hours, as appropriate, to coordinate and provide services and activities for families during non-traditional hours.
n nLICENSES, CERTIFICATIONS, REGISTRATIONS :
nMust possess a valid California Driver’s license, reliable transportation and current auto insurance
nOTHER QUALIFICATIONS :
nnnMust be at least 18 years of with permit to work in the US
nClearance of fingerprint background check
nMust have valid TB screening and COVID19 Vaccination
n nCOMPENSATION AND BENEFITS
n nnSalary commensurate with experience.
n100% employer-funded comprehensive medical and dental coverage.
n15 days PTO and 12 paid holidays.
n403(b) Retirement Plan
nOpportunities for professional development and growth.
n nTO APPLY :
nnIf you have questions, send inquiries to:
nnPlease submit application package to:
nnCover Letter
nResume
n3 References (name, contact number, email)
nSchool transcript (if recent graduate)
n nn This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. In order to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.
ICAN is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of , , , , , , or . Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.
Worksite address
milpitas, CA, 95035, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.