Case Manager

Job description

Support Services Case Manager

The Support Services Case Manager offers person-centered support while guiding clients through the social services and healthcare systems. The Support Services Case Manager works closely with clients to provide coordination of resources, goal-setting, and establish continuity of care through ongoing evaluation of needs and personal support systems. This position also collaborates with a multidisciplinary team to identify and eliminate barriers to care and treatment adherence.

As a Support Services Case Manager, typical duties would be:

Meeting with clients to conduct a comprehensive assessment of needs, verify eligibility for services, and introduce opportunities within the program for assistance

Completing client enrollment into eligible programs and developing an Individualized Care Plan in collaboration with the client to secure suitable support services and assistance in alignment with the program guidelines

Determining and providing the level of assistance as deemed by the support level, and referring emergency needs to the appropriate service area

Arranging client-centered services in order to coordinate care plans, such as area resources, transportation to appointments, education, advocacy, and linking to external agencies for needed services

Making regular contact with clients via phone, text, in-person, home visits, or other means to assess needs and record progress toward goals

Creating files, inputting data, and documenting encounters appropriately

Collaborating with a multidisciplinary team to assist in client medication adherence efforts and report status to the team

Assisting with the development of the orientation process for new clients and facilitating such processes

Managing the scheduling and completion of the recertification process

Working collaboratively with external partners and funding agencies to establish a network of available external client resources

Assist in maintaining a directory of available support services providers within LivWell's service area

Ensuring compliance with quality standards, adhering to departmental goals, objectives, standards of performance, and all policies and procedures

May assist clients with Medicaid, Medicare, insurance, and disability documentation

Performing other duties as assigned and occasional travel as required for training, in-home visits, and clinics

This job may be for you if:

You have well-developed active listening skills

You can work under pressure

You see the benefit of working with diverse populations

You can patiently work with others to encourage, counsel, and educate them to develop goals and plans for achievement

You are able to balance competing priorities

You pay attention to details

You are a tactful and clear communicator, both in written and verbal form

You understand the importance of privacy and staying in compliance with regulations

You are comfortable working both independently and collaboratively

You can accommodate occasional evening and weekend work hours plus travel, including overnight and multiple days, which may be solo travel

You are willing to become a certified HIV tester to assist with events as necessary

You can lift files, documents, supplies, etc., up to 25 pounds

You care about the mission and want to make an impact

Required Qualifications:

Bachelor's degree in nursing, social work, counseling, psychology, human services OR possess a Kentucky state license as a licensed practical nurse (LPN) OR an Associate Degree in Nursing (ADN)

Knowledge of community resources and sensitivity towards people living with HIV/AIDS

Valid driver's license and are insurable to drive LivWell CHS' vehicles

Experience with basic technology and office computer programs, such as Microsoft Office Suite

Preferred Qualifications:

Two years' experience in social work or a human service-related field

Bilingual

Physical Demands:

The physical demands described here represent those that any worker must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

LivWell Community Health Services is an equal-opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.

Worksite address

hopkinsville, KY, 42241, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.