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Job description
Description
nMission Statement
nThe Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
nPosition Summary
nThe Case Manager I is a high demand position that provides holistic, strength based, harm reduction case-management services specializing in housing to include, but not limited to: removing barriers in order to become housing ready, assisting guests with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking guests to on-site and off-site resources, assistance with applying for housing, assistance with locating housing, housing advocacy, assists with coordinating guest move out of shelter into housing. The Case Manager I searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services. The Case Manager I participates in weekly Coordinated Entry System (CES) housing match meetings to provide guest updates on individuals being discussed during meeting.
nPay Range
n$25/hr. - $27/hr.
nSpecific Duties/Responsibilities
nCase Management:
nnnEnsure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
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nnMaintain an active case load.
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nnWork with guests to remove barriers that would impede them from focusing on housing.
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nnCreate a case plan with each guest and perform needs assessments to ensure proper services are offered.
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nnMeet with each guests on case load four times a month.
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nnMaintain case load tracking system current.
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nnEnsure guest case notes are entered weekly within internal and external databases.
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nnAssist guests with obtaining documents needed for housing.
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nnSchedule and facilitate weekly life skills groups related to housing needs such a; budgeting, how to be a good tenant, living independently, and disseminating information on various housing programs.
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nnUtilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
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n nHousing Navigation:
nnnDevelop an individualized guest-centered housing plan.
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nnConduct bungalow/bed space visits to maintain guest engagement.
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nnResearch and visit various housing options that cater to low-income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
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nnMaintain a list of current housing vacancies including but not limited to; low-income apartments, VASH and Section 8 opportunities, room for rent, room and board and local sober living homes.
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nnAssists guests in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies.
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nnMeet with each guests on your case load four times a month.
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nnCreate an exit plan with each guest and coordinate guest move out into housing.
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nnAssist in facilitating training to new hires, interns and volunteers as needed.
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nnAllow new hires, interns, and volunteers to shadow you and provide site and daily duties overview as it relates to your role.
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n nRecord Keeping:
nnnMaintain proper documentation including copies of housing documents, guest goals, monthly reporting, and guest physical files.
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nnMaintain case load tracking system current.
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nnEnter guest case notes into internal and external database (HMIS, CES System, WellSky, and CalOptima) in a timely manner (as each database requires).
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nnExit guests from case load and internal/external database, close out guests’ physical files.
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nnAccuracy of CalOptima (CalAIM) billing process submission in a timely manner by designated deadline.
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nnPractice consistent communication related to guest status, this includes keeping supervisor informed of services guest is linked to with other service agencies, communicating challenges with guests, asking for assistance or direction for assisting guests with assessments, housing plans, referrals, exit plans.
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n nMiscellaneous Duties:
nnnParticipate in programming meetings and housing case management meetings.
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nnParticipate in guest meetings and huddles as needed.
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nnParticipate in professional development trainings.
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nnParticipate in Homeless Service staff meetings and trainings.
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nnParticipate in Social Service and Community meetings such as CES weekly match meetings.
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nnMaintain a positive working relationship with all TSA staff and external community partners.
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nnOther duties as assigned by Supervisor.
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n nLeadership Core Competencies
nnnStrategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.
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nnProblem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
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nnOral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
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nnWritten Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
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nnTeamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
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nnActive Listening – Ability to focus completely on what the client is saying and not saying, to understand the meaning of what is said in the context of the client’s desires and support the client self-expression.
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nnAdaptability and Flexibility – Ability to adapt successfully to changing situations and environments, able to keep calm and flexible during difficult and stressful situations.
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nnTime Management – Ability to prioritize responsibilities effectively, create and plan assigned tasks for sufficient deadlines, the ability to create to-do and checklists, set clearly defined goals, and sets good balance between work and family life.
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nnCultural Competence – Ability to embrace and respect the diversity of each and every clients served.
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nnContinuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.
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n nWorking Conditions
nAbility to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.
nMinimum Qualifications
nnnBy virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
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nnBSW or equivalent degree (preferred).
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nnMinimum 1-year experience in case management working with people in recovery, mentally ill and/or homeless.
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nn1-year experience with HMIS (preferred).
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nnExperience with tenant/landlord relationships.
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nnMust be in good physical health and mental health, capable of meeting the demand of the position.
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n nSkills, Knowledge & Abilities
nnnDriving Test and clean MVR check.
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nnBilingual/Bi-literate English/Spanish preferred.
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nnMust have ability to communicate effectively and remain positively engaged with co-workers, community members, and guests.
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nnAble to function in a fast-paced, frequently changing environment and adaptable.
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nnMust have flexible availability.
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nnMust possess effective time management skills.
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nnMust be able to prioritize work and meet deadlines.
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nnMust model professionalism and time management skills.
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nnExcellent verbal and written communication skills.
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nnComputer literate; effectively use computerized database for guest file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.
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n nQualifications
nEducation
nPreferred
nnBachelors or better in Social Work
n nLicenses & Certifications
nRequired
nnnMotor Vehicle Check
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nnDriver's License
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n nExperience
nRequired
nnnExperience With Tenant/Landlord Relationships.
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nn1 year: Minimum Experience In Case Management Working With People In Recovery, Mentally Ill And/or Homeless.
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n nPreferred
nn1 year: Minimum Experience With HMIS.
n nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Worksite address
anaheim, CA, 92808, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.