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Job description
Position Summary
Under the direction of the Tenant Services Supervisor I/II, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.
Essential Duties:
Provide individual case management referrals and supportive services for tenants
Create and provide group supportive services to tenants
Maintain proper documentation and current case notes in a computerized database system (HMIS)
Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
Provide crisis management services to support tenant housing retention, increase income and build community engagement
Provide coverage for programs which are occasionally conducted during evening and weekend hours
Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person's rights, actual and/or suspected abuse
Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
Requirements
To perform effectively in the positon, the Case Manager I must have:
Basic Qualifications: BA or BS degree required
Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
One (1) year experience utilizing a client tracking database system
Six (6) months experience utilizing evidence based practices in a social services field
Valid California driver's license
Access to a personal vehicle to be used to conduct ACOF business
Ability to meet California minimum and ACOF insurance requirements
Preferred Qualifications: Bilingual (English/Spanish)
Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
Demonstrated experience in developing and facilitating providing life skills groups
Proficiency with the HMIS system
Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
Ability to provide crisis management services in challenging environments
Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
Proficiency with keyboarding skills to produce correspondence, email and reports
Communicate effectively both in verbal and written formats
Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
Experience working in a setting striving towards a team-building environment
A Community of Friends (ACOF) is a nonprofit affordable housing development corporation founded in 1988 with the goal of developing housing for individuals and families with special needs. Its mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness. ACOF's values are Dignity, Excellence, and Community.
A Community of Friends is an Equal Employment and Affirmative Action Employer F/M/Disability/Vet.
Salary Description
$24 to $26 per hour
Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.