About this opportunity
NAQVI Injury lists this Case Manager opportunity in las vegas, Nevada. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Case Manager
Founded by Farhan Naqvi in 2008, Naqvi Injury Law has grown into one of Southern Nevada's most recognized personal injury firms known for exceptional results, standout client service, and a team culture that sets the bar in Las Vegas. Farhan has been honored multiple times as Best of Las Vegas in Personal Injury and Trial Law and recognized by leading national legal ranking programs. Just as important: we believe success means showing up for our community. Giving back isn't a side project here, it's part of who we are.
We've built something rare: a high-performing firm with a genuinely supportive, people-first culture. Our offices are visually striking and thoughtfully designed, and we take real pride in the experience we create for clients and for each other. We celebrate wins, learn fast, and invest in our team through training, feedback, and clear standards. You'll work alongside professionals who care deeply about doing great work, doing right by clients, and showing up for the Las Vegas community. If you bring positive energy, take ownership, and love delivering an elevated experience, you'll thrive here.
Competitive salary and great perks!
Full-time employees receive the following:
Eligibility for health, dental and vision coverage following sixty-days employment, subject to plan terms. (With company-covered employee medical premium)
Life Insurance
Eligibility to voluntarily participate in a 401K plan with company match, subject to plan terms.
15-days Paid Time Off earned on a non-accrual basis, following sixty days employment.
Paid holidays following sixty-day employment.
A Case Manager is responsible for managing personal injury cases from the time a client is retained through the progression of their claim. This role serves as a primary point of contact for clients and requires strong communication, organization, attention to detail, and the ability to effectively manage multiple cases and competing priorities.
The Case Manager is responsible for maintaining complete and accurate case files, monitoring case progress, and ensuring that important case-related tasks and deadlines are addressed in a timely manner. The Case Manager works closely with attorneys and other members of the firm to ensure clients receive exceptional service and that cases are properly prepared for resolution.
Manage an assigned caseload of personal injury clients from retention through resolution
Serve as a primary point of contact for clients throughout the life of their case
Maintain consistent, professional, and compassionate communication with clients regarding their case, treatment, and next steps
Build strong client relationships and provide an exceptional client experience throughout the case
Identify gaps or interruptions in client treatment and follow up appropriately
Communicate with insurance companies and claims representatives regarding case-related matters as directed
Gather and maintain accurate insurance policy and claim information
Maintain complete, accurate, and up-to-date electronic case files and case management system records
Document all significant client, provider, insurance, and case-related communications in the firm's case management system
Monitor case progress and ensure assigned tasks, follow-ups, and deadlines are completed timely
Identify potential issues, delays, or concerns that may impact the client's case and communicate them to the appropriate attorney or supervisor
Review and organize medical records, bills, and other documentation to assist with case evaluation and preparation
Assist attorneys with preparing cases for settlement, litigation, or other case-related proceedings
Coordinate with attorneys, Case Manager Assistants, medical providers, insurance companies, and other parties involved in the client's case
Review case files regularly to ensure documentation is complete and cases are progressing appropriately
Assist with settlement preparation by ensuring necessary records, bills, insurance information, liens, and other documentation are properly obtained and organized
Assist with identifying and tracking medical liens and other outstanding financial obligations related to the client's case
Maintain timely follow-up with clients and third parties regarding outstanding information and documentation
Escalate significant client concerns, treatment issues, insurance issues, or other case matters to the appropriate attorney or supervisor
Maintain strict confidentiality of client and firm information
Provide consistent and exceptional customer service throughout the life of the client's case
Follow established case management procedures and firm policies
Meet established department goals, productivity standards, and performance expectations
Other duties as assigned
Qualifications
Must provide stellar customer service
Excellent verbal and written communication skills
Strong active listening and interpersonal skills
Ability to build strong relationships and establish trust with clients
Ability to communicate professionally and compassionately with clients regarding sensitive and personal matters
Excellent organizational skills and ability to manage a caseload while effectively prioritizing competing deadlines and responsibilities
Keen attention to detail and accuracy
Strong follow-up skills and ability to take ownership of assigned cases and tasks
Strong judgment, common sense, and problem-solving skills
Ability to identify potential case issues and appropriately escalate matters to attorneys or supervisors
Ability to remain calm, professional, and organized in a fast-paced, high-volume environment
Ability to work independently while also collaborating effectively with attorneys and other team members
Strong computer skills and proficiency with Microsoft Office Suite and computer-based systems
Ability to learn and effectively utilize the firm's case management system
Previous personal injury or law firm experience is strongly preferred
Previous experience managing a personal injury caseload is preferred
Knowledge of personal injury claims, medical treatment, insurance claims, and the settlement process is preferred
Bilingual Spanish is highly preferred
Current Nevada Notary Public commission is a plus
This role operates in a professional, climate-controlled office with moderate noise and frequent interaction with clients and team members. Must maintain strict confidentiality regarding all firm and client matters.
High-pressure, fast-paced environment requiring the ability to manage a high volume of calls while maintaining professionalism, accuracy, and exceptional customer service.
Standard work weeks require a minimum of 40 hours, with occasional evening or weekend work required based on client needs and business demands.
Must be able to remain in a stationary position (sitting or standing) for 80% or more of the workday.
Constantly operates a computer, telephone, headset, and other office equipment.
Frequently exchanges information in person, via telephone, email, or other approved digital platforms with prospective clients and team members.
Prolonged screen and telephone use.
Maintain a polished, professional, and client-ready appearance at all times while representing Naqvi Injury Law. Attire should be clean, well-maintained, properly fitted, and appropriate for a professional, client-facing environment.
Naqvi Injury Law is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger, and we are committed to building a team that reflects the communities we serve. We participate in the federal E-Verify Program.
Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.