About this opportunity
Volunteers of America Los Angeles lists this Case Manager Lead opportunity in fullerton, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Case Manager Lead
nLocation:Fullerton, CA
nJob ID:5851
nSalary:$28.01 - $29.48 Per Hour
nArea of Interest:Case Management
nDivision:Adult Services
nShift Type:Day
nAbout Us:
nVOALA
nHelping Our Most Vulnerable Change Their Life Stories
nVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at
nPAY RATE: $28.01 - $29.48 Per Hour
nBENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
nJOB SUMMARY AND PURPOSE
nThe Lead Case Manager will arrange, coordinate, monitor, mentor, and assure all delivered services by the case management team meet the needs of program clients. This includes assisting case managers in: assessing and reassessing household needs, educating households on and community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed. The Lead Case Manager shall work to ensure his and the teams case load is assigned and completed in a timely manner. The position requires a combination of administrative/office duties and field/outreach work.
nDUTIES AND RESPONSIBILITIES
nnnAssign and monitor case load of team:
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nnReview daily referrals and screenings of potential clients.
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nnDesignates clients to case manager for intake and ensures all supporting documents are verified
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nnProvides information and referrals for callers and walk-ins
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nnConducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
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nnDevelops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
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nnMay make home and field visits
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nnMonitors case managers on a regular basis to determine quality and effectiveness of services provided
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nnReview cases with Program Coordinator and Case Management Team
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nnAudit case file on a regular basis for completeness and accuracy
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nnConducts crisis intervention as necessary
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nnAssists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
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nnMakes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
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nnProvides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
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nnConducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
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nnAssure all program assets and file documents are maintained and secure for all client records
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nnDevelops, performs, and assists with workshops pertaining to program services that meet client needs
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nnParticipates and assists with outreach events
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nnOther duties as assigned
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n nESSENTIAL ABILITY ACKNOWLEDGEMENT
nAbility to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
nESSENTIAL DUTIES:
nnnServices for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
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nnLead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
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nnResponsible for intake, assessments, service planning and service delivery
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nnConducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
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nnCollaborate with other service providers to link participants to community resources and supportive services
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nnConducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
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nnDevelops, performs, and assists with workshops pertaining to veteran households- needs
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nnParticipates and assists with outreach events
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nnOther duties as required and may be subject to change
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n nMANDATED REPORTER
nAs service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
nQualifications
nREQUIREMENTS:
nnnMust be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
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nnAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
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n nEDUCATION:
nnnAssociate-s Degree in Social Work or related field or
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nnA combination of education and relevant experience (Two years- total).
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nnCompletion of VOALA Case Management training within 6 months of hire.
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n nEXPERIENCE:
nnnMinimum of 2 years of experience as a case manager;
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nnProven Leadership ability
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n nPREFERRED QUALIFICATIONS:
nnnBachelor-s Degree (Social Work or related)
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nn3 years of experience working with target population
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nnExperience in supervision or lead role preferred
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nnHMIS navigation
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n nVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
nThis employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
nIf E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Worksite address
fullerton, CA, 92632, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.