Case Manager

Job description

Case Manager I

This position reports directly to the Program Coordinator or Director of Behavioral Health at U.S.VETS. With supervision, the Case Manager I is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients' needs.

FLSA Classification: Non-Exempt

Responsibilities

For Case Managers of all U.S.VETS Programs:

Under supervision of Case Manager III, Program Coordinator, or Clinical Director, assists with assessing veterans referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric

Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services

Facilitates client intake process and compiles client files for the program and teammates, ensuring all program eligibility documentation is complete

With supervision, collaborates with clients to complete Individual Action Plans (IAP) that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director

Assists all Case Managers in maintaining confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards

Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director

Reviews and documents updates for IAPs on a monthly basis

Completes timely discharge summaries that are approved and signed by Case Manager III, Program Coordinator, or Clinical Director

Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients

Assists in quality management activities, data collection, and preparing reports

With supervision, facilitates client life skills classes

Assists in providing specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)

Conducts random drug and alcohol screenings of clients

Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards

Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases

Documents client referrals for services

Attends scheduled team meetings and trainings

Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

Performs other duties as required

Staff who have a valid driver's license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation

Additional Program-Specific Duties:

U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housi.ng, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program, that have additional program-specific duties as outlined below.

For Case Managers working with Transitional Housing Clients: Focuses on providing case management services that result in clients transitioning to permanent housing

Assists with ensuring clients are accounted for daily through contact, bed check, and/or daily sign-in logs

Assists with monitoring program rent/participant fee compliance to assist clients in prioritizing housing

Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, assists with locating housing units in the community that meet clients' needs

For Case Managers working with Permanent Housing Clients: Focuses on providing case management services that result in clients obtaining and maintaining permanent housing

For programs with scattered-site permanent housing, assists with locating housing units in the community that meet clients' needs

For programs that serve families with dependent children, assists with ensuring that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

For Case Managers working with Workforce Clients: Assists with Workforce Program Assessment and Enrollment processes

With supervision, works with clients to develop an Individual Employment Development Plan, assesses, alleviates, and reduces any barriers to employment, assists the veteran with the planning of short-term and long-term employment goals to include education and training goals

Assists with providing individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services

With supervision, facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.

Assists with making presentations of clients' employment backgrounds to prospective employers

Learns and maintains knowledge of community employment agencies and procedures, along with any assisting with modifications to those procedures

For Case Managers working with SSVF Clients: May report directly to the SSVF Team Leader if applicable

Conducts rapid rehousing and homeless prevention services for veterans and their families

Under supervision, works with clients to develop a Housing Stability Plan

Provides case management services to family members in the veteran household

Conducts home visits to provide case management services

Assists with ensuring that dependent children are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

Assists with maintaining compliance with VA regulations and organization protocols in requesting and distributing Temporary Financial Assistance to third-parties on behalf of veteran households to include cross-referencing HMIS

Assists in rapidly placing homeless veteran families into housing

Under supervision, conducts Rent Reasonableness Testing and ensure Habitability Standards are met for veteran families rental units

Assists with coordinating with VA Grant & Per Diem Transitional Housing Programs for immediate placement of clients and case manages them while they are on the Rapid Rehousing Track of the program

For Case Manager working with Incarcerated Veterans Transition Program (IVTP): Assists with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison

Works with clients to develop an Individual Employment Development Plan; assesses, alleviates, and reduces any barriers to employment; assists the veteran with the planning of short-term and long-term employment goals to include education and training goals

Provides individualized assistance to clients in developing cover letters, resumes and obtaining other supportive services

Facilitates groups or classes, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc.

Makes presentations of clients' employment backgrounds to prospective employers

Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures

When clients are currently incarcerated, meetings and classes will be conducted in the jail/prison

Ability to pass background for clearance into jails/prisons

Preferred experience working with clients transitioning from jail/prison

Requirements High School Diploma required

One year of experience in social services or related field preferred

Experience working with homeless and/or veterans preferred

Certification in Substance Abuse Counseling preferred

Experience facilitating support groups preferred

Strong oral and written communication skills

Professional manner and appearance

Ability to work independently and within a team

Ability to take direction

Ability to work effectively with diverse group of clients, staff, and community members

Computer proficient in Microsoft Office and Internet

Valid driver's license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course

Worksite address

los angeles, CA, 90079, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.