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Job description
JOB SUMMARY
Coordinates and delivers client-centered services designed to promote timely access to medical care and medications for HIV/AIDS, as well as ensuring that PLWHA (People Living With HIV/Aids) have linkages to access available social support services. Works collaboratively with hospital case management, outside agencies, providers and referral agencies to identify those who are in need of medical care in order to establish/re-establish access to medical treatment.
Key Job Responsibilities
Essential Function
Initiates medical case management activities and provides services within established policies, procedures and time frames to provide care appropriate to patient population. Key activities include:
assessment of needs and support systems
development of an individualized care plan
coordination of services to implement the care plan
ongoing monitoring/re-evaluation/updating care plans as needed
client-specific advocacy
review of service utilization
Identifies designated population without current medical care; works with outside agencies (i.e., homeless shelters, alcohol and drug abuse treatment facilities, etc.), providers and other organizations to link client to medical care.
Engages the client/potential client and forms a relationship of trust and understanding in order to promote and communicate the types of services available.
Analyzes the clients' social situation (i.e., health status, substance abuse history, mental health, educational needs, social support, etc.); works to remove barriers or potential barriers to care.
Provides adherence counseling to ensure readiness for and adherence to complex HIV/AIDS treatments. Monitors, evaluates and follows-up with clients to ensure they are adherent with medical care.
If necessary, re-engages and works through any identified issues.
Works collaboratively with hospital case management, outside agencies, providers and referral agencies in a customer responsive and courteous manner, in compliance with iRESPECT Standards and promoting patient/customer satisfaction to identify those who are in need of medical care in order to establish/re-establish access to medical treatment.
Provides community services, such as conducting educational and service programs, providing information material, etc.
Coordinates and collaborates with hospital case management in maintaining linkage to medical care.
Prepares and maintains required documentation, reports, records and files for operational, administrative and compliance purposes within established timeframes. Utilizes computer to enter and retrieve client information; generate statistics, computations, tables or charts. Provides clear, concise, timely written documentation and updates information and computer data as required. Maintains confidentiality of all information in accordance with hospital, HIPAA, compliance and other regulatory requirements.
Maintains competency, professional credentials and education necessary to keep abreast and maintain a current knowledge of case management principles, concepts and techniques, best practices and current trends. Attends continuing education, staff development, and mandatory programs.
Participates in staff training and performance improvement activities and utilizes the results of the quality of care activities to initiate changes in practices
Required for All Jobs
•Performs other duties as assigned
•Complies with all policies and standards
Patient Care Options
X
No Patient Care
QUALIFICATIONS
Education
Education Level
Education Details
Required/
Preferred
Bachelor's Degree
In Social Work or a health and human services related field
Required
and
Qualified by education, training or experience to work with the adult and/or geriatric HIV/AIDS patient population.
Required
Work Experience
Experience
Experience Details
Required/
Preferred
Minimum 1 year experience
One (1) year relevant experience in direct delivery of case management services in a medical or community setting.
Required
Knowledge, Skills and Abilities
KSAs
Proficiency
Demonstrated administrative and organizational skills to meet job demands.
Knowledge of HIV/AIDS disease processes and complications, demonstrated interpersonal, communication (written and verbal) and critical thinking skills required.
Demonstrates ability to work both independently and in a team framework required. Must demonstrate respect for clients and maintain sensitivity to all issues and cultural awareness with patient population.
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/
Preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands Category:
Healthcare Workers
Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
X
Walking
X
Sitting
X
Lifting
X
Carrying
X
Pushing
X
Pulling
X
Climbing
X
Balancing
X
Stooping
X
Kneeling
X
Crouching
X
Crawling
X
Reaching
X
Handling
X
Grasping
X
Feeling
X
Talking
X
Hearing
X
Repetitive Motions
X
Eye/Hand/Foot Coordination
X
Working Environment
While performing the duties of this job, the associate is required to work within the selected working environments.
Working Condition
N/A
Rarely
Occasionally
Frequently
Constantly
Extreme cold
X
Extreme heat
X
Humidity
X
Wet
X
Noise
X
Hazards
X
Temperature Change
X
Atmospheric Conditions
X
Vibration
X
Machines or Equipment Operated
Machines or Equipment Operated
Legacy Physical Demands
Legacy Physical Demands
Frequent walking, driving and sitting. Exposure to infectious agents. Speaking, hearing and visual acuity is needed. Local travel is required. Occasional out-of-town travel is required
Worksite address
memphis, TN, 37544, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.