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Job description
Case Manager
Our client is seeking an experienced Case Manager to join the Pre-Litigation team in a fully on-site role. This position serves as the primary point of contact for clients and plays a critical role in ensuring successful case outcomes through proactive communication, organization, and client advocacy. The Case Manager will guide clients through every stage of the pre-litigation process, ensuring they understand the progression of their case and how the firm is advocating on their behalf. Strong communication skills, client service experience, and the ability to manage sensitive situations with professionalism are essential for success in this role.
Position: PI Case Manager – Pre-Litigation Team
Pay: Up to $65K
Location: Houston, TX | 100% In-Office
Key Responsibilities
Serve as the primary point of contact for clients throughout the pre-litigation process
Coordinate medical providers and assist with scheduling appointments
Review and organize medical records
Provide consistent case status updates to clients
Correspond with insurance adjusters
Manage and maintain accurate client data
Act as an intermediary between clients and attorneys
De-escalate stressful client situations using effective communication and active listening
Ensure clients understand the case process and next steps
Qualifications
Prior experience in personal injury case management or pre-litigation preferred
Strong client service and communication skills
Ability to manage high-volume caseloads
Detail-oriented with strong organizational skills
Professional demeanor with strong problem-solving abilities
Ability to handle confidential information with discretion
Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.