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Job description
Case Manager | Personal Injury
Join an Award-Winning Personal Injury Law Firm
At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time
Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.
We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.
Our Core Values
Faith – We act with integrity, honesty, and purpose in everything we do.
Accountability – We take ownership of our work, our commitments, and the results we deliver.
Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.
Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.
Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.
Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.
Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.
If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.
Job Description
Help injured clients take their next step forward.
The Ward Law Group is seeking a bilingual Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload.
What You'll Do
Monitor personal injury cases from inception to resolution
Manage mail correspondence between clients and insurance companies
Communicate promptly with attorneys, insurance adjusters, and clients
Open claims with carriers
File No-Fault Applications (New York)
Assist the attorneys with documentation, draft demands, settlement
Collect medical records, medical bills, MRI results
Follow up IME appointments
Schedule medical appointments for clients
Attend weekly departmental meetings to provide case updates
Edit documentation using Foxit
Sign client/attorneys' documents through DocuSign
Control calls, voicemail, and messages through Dialpad
Tend to Spanish' speaking clients
Update files in Litify (software)
What You Bring
At least two years of plaintiff personal injury intake or pre-litigation case management experience.
Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
Bilingual English and Spanish, with strong verbal and written communication skills.
Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
Proficiency with Litify, Salesforce, or comparable legal case management software.
Experience supporting New York personal injury cases is preferred.
Work Location
This position works on-site Monday through Friday at our New York office, located at 535 Fifth Avenue, Suite 2600.
Qualifications
REQUIRED QUALIFICATIONS
Fluent in English and Spanish, spoken and written, with the ability to explain legal and medical concepts clearly in both.
Minimum of two (2) years in personal injury intake, case management, client services, or a closely related role — or comparable experience in medical case management, patient navigation, or insurance claims.
Demonstrated ability to manage a high-volume caseload without letting files go quiet.
Comfort working to deadlines and to a documented contact cadence.
Clear, empathetic communication with people who are injured and under stress.
Accurate, contemporaneous documentation habits.
Proficiency with case management software and standard office applications.
High school diploma or equivalent required.
PREFERRED QUALIFICATIONS
Experience at a New York plaintiff personal injury firm.
Working knowledge of New York No-Fault practice, including the 30-day notice requirement and NF-2 and NF-3 filings.
Familiarity with notice of claim practice against municipal and transit defendants.
Background in healthcare — care coordination, patient navigation, medical billing, or benefits navigation.
Experience with Filevine, Clio, Needles, or a comparable case management platform.
Associate's or bachelor's degree, or a paralegal certificate.
Additional Information
COMPENSATION & BENEFITS
Competitive salary commensurate with experience
Professional development and continuing education support
Collaborative, growth-oriented team environment
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Tuition Assistance
Paid time off and paid holidays
JOIN OUR TEAM
At The Ward Law Group, every role contributes to changing lives.
If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.
Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
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Job Location
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.