About this opportunity
Hire Talent lists this Case Manager opportunity in philadelphia, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Case Manager
Location: Philadelphia, PA
Job Type: Full Time Permanent
Job Summary:
The Case Manager will collaborate with a group of employees consisting of internal department directors, calendar leads, production associates, scheduling associates, court reporters, videographers, affiliates, and other vendors, as needed, to ensure flawless execution on managed cases. The Case Manager will be servicing the requests from a group of clients consisting of law firms, attorneys, paralegals, legal assistants, etc. The Case Manager will be responsible for assuring deadlines and expectations are met by resources and production. The case manager serves as a liaison between clients and the internal group of employees working on the case.
Primary Job Responsibilities:
Manage resources to specific performance expectations to create an engaged and accountable pool of resources that delivers a superior client experience.
Collaborate with manager to provide regular and ongoing communication.
Dependent upon the case/client, the Case Manager may also be required to perform or share the following duties (Client Services and Calendar Manager):
Utilize all available information to assign most appropriate resources to every job o Respond to urgent client and resource requests outside normal business hours o Build and nurture working relationships with all area service resources.
Partner with Sales to ensure client satisfaction.
Consult with Production team for all requested deliverables.
Perform other duties as assigned by management
Requirements:
Excellent interpersonal and organizational skills.
Proactivity and responsiveness (during non-business hours, as well)
Team player, ability to work closely with others for a common goal
Must be detail-oriented with the ability to plan work effectively, meet deadlines and make sound decisions
Ability to multi-task and shift priorities
Ability to resolve challenges and drive process improvement
Ability to work under pressure
Excellent verbal and written grammar, spelling and punctuation skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Worksite address
philadelphia, PA, 19117, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.