About this opportunity
KLAMATH BASIN BEHAVIORAL HEALTH lists this Case Manager (QMHA) opportunity in klamath falls, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Case Manager
Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon. The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.
Vision: Sharing the power of mental wellbeing Mission: Providing compassionate care throughout our community
At KBBH, we put people first; our clients, our community, and our team members. We take pride in supporting the whole person, and that commitment extends to the way we show up for one another every day. You'll also enjoy life in a welcoming community surrounded by Southern Oregon's natural beauty that is perfect for hiking, biking, kayaking, ziplining, fishing, and outdoor wellness.
Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Salary: $23.55 - $29.45 DOE
Big benefits package and KBBH pays up to 92% of insurance premiums for you and your family. Benefits
Medical Insurance
Dental Insurance
Vision Insurance
403(b) Retirement Plan with 8% Employer Match
15 Paid Vacation Days (increases with milestone tenure)
Accrued Wellness Days
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Discounts
Employee Assistance Program (EAP)
Wellness Program
Tuition Reimbursement Program
Employee Scholarship Program
Certified student loan forgiveness work location
About the Role
The Case Manager works as a member of an interdisciplinary team to build working relationships, solve problems and support individuals seeking and receiving services. Responsibilities will primarily consist of guiding, assisting and supporting individuals who have psychiatric, substance abuse, medical, social and legal issues to improve their daily living skills, and assist them in their recovery process.
The Case Manager work closely with KBBH therapists, psychiatric providers, community partners, and the client's medical providers. This position involves participation and implementation of program goals and objectives to promote a strengths-based, wellness-informed client centered approach to assisting individuals in achieving consumer-driven and medical goals.
Key Responsibilities
Essential Duties and Responsibilities include but are not limited to the following:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Clinical Team Collaboration
Serve as an active member of the treatment team through effective communication with clinicians, social service agencies, and monitoring bodies.
Communicate relevant clinical and service-related information to support coordinated care.
Case Management Services
Assisting individuals with applying for and/or maintaining insurance benefits.
Coordinating and/or facilitating access to medical care.
Assisting with applying for and/or maintaining Social Security benefits.
Supporting individuals in finding and/or maintaining stable housing.
Coordinating transportation for appointments and daily needs.
Assisting with shopping for food, household, and personal items.
Locating and arranging for a representative payee when an individual is unable to manage their own funds.
Coordinating employment and/or educational opportunities.
Arranging and maintaining foster care services when required.
Arranging personal care attendant services to support individuals in the home and/or community.
Skills Training and Support Services
Medication management, including observing medication box setup, assisting with pharmacy communications, and providing transportation to pharmacies.
Training in personal and environmental hygiene.
Instruction in nutrition, cooking, shopping, and budgeting.
Supporting development of communication skills, interpersonal effectiveness, coping strategies, and symptom management.
Assisting with community navigation, socialization, and employment or educational skills.
Recovery-Oriented Practice
Promote recovery principles, dignity, hope, and overall well-being.
Foster community integration and encourage the use of natural supports.
Provide education and support to families and other natural supports to promote wellness and recovery.
Client Advocacy and Crisis Response
Advocate for clients with agencies, service providers, and other stakeholders to support goal attainment and protection of client rights.
Use de-escalation, redirection, empathic listening, effective communication, and sound judgment when responding to individuals experiencing symptoms such as psychosis, mania, anger, or depression.
Apply appropriate safety measures when responding to high-risk situations.
Transportation Support
Provide or arrange transportation for clients to and from appointments, as needed.
Documentation and Administrative Responsibilities
Complete all internal and external documentation accurately, professionally, and within required timelines.
Ensure that all services provided are listed on the client's current treatment plan prior to service delivery.
Monitor treatment plan expiration dates and coordinate with the therapist of record to update or renew plans as needed.
Complete required documentation within specified timelines.
Maintain accurate and timely time and attendance records.
Effectively manage time and scheduling in the context of competing priorities and unplanned tasks.
Maintain safe, ethical, and compliant practices
Comply with HIPAA, Oregon Administrative Rules, and confidentiality laws
Complete documentation within 48 hours or within month end timelines
Engage in growth opportunities, meetings, and trainings
Success in This Role Looks Like
Clients experience empathy, clarity, and consistent follow through
Referrals and documentation are completed accurately and on time
You communicate effectively with multiple providers and systems
Barriers to care are identified and reduced
You serve as a calm, steady presence in crisis situations
Your work strengthens KBBH's commitment to people first, wellness centered care
Required Skills & Abilities
Strong communication and relationship building skills
Ability to remain calm and grounded in crisis situations
Strong documentation and organization skills
Ability to provide skills training and supportive interventions
Cultural sensitivity and commitment to inclusive service delivery
Ability to work collaboratively within interdisciplinary teams
Education & Experience: Must meet Oregon State (OARS) and MHACBO.org requirements for QMHA certification, by having one of the following:
Bachelor's degree in a behavioral science field
A combination of at least three years relevant work, education, training, or experience
Licenses & Certifications
Valid Oregon driver's license
Insurable driving record
Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment
If you want to make a meaningful difference in moments that matter most, we'd love to meet you. Join us in bringing compassion, clarity, and steady support to individuals navigating crisis.
Apply today! and take the next step toward meaningful work at KB
Worksite address
klamath falls, OR, 97602, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.