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Job description
Status: Full-Time, Non-Exempt
Pay: $23.00-$23.50/hour
Schedule: Monday-Friday 9:00 a.m. - 5:30 p.m.
Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."
Benefits Offered:
Flexible medical coverage options
Voluntary dental, vision, life, accident, critical illness, and hospital insurance
Paid Time Off (Vacation + Sick Pay)
Flexible Spending Account
Employee Assistance Program
403(b) savings plan with up to 3% company matching
Paid on-the-job training and orientation
Mileage reimbursement
Referral bonus program
Opportunities for career growth
Job Summary: The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. This position is responsible for providing case management services and housing advocacy to clients that enter our system of care. The Housing Solutions Case Manager role assesses clients, evaluates effectiveness of housing plans, and tracks progress made by clients towards the clients' housing goals. This position advocates for and supports the clients enrolled in the Rapid Re-housing and Homeless Prevention Programs.
Essential Duties and Responsibilities:
Program Oversight Attend Family Support Team (FST) and/or multi-disciplinary team (MDT) meetings as assigned by supervisor
Provide comprehensive Case Management services including intakes, housing stabilization plans, goals planning, linking, and monitoring
Utilize client focused strategies and harm reduction methodologies to help clients stabilize their housing
Practice Trauma Informed Care and Motivational Interviewing techniques
Maintain case notes using the GIRP (Goal, Intervention, Response, Plan) format
Provide tenant education, advocacy, and referrals to various services as needed
Develop individual case management plans, including financial planning, and housing goals with recipient individuals and/or families
Meet regularly with clients to track progress in the program and ensure they are following program requirements
Understand the importance of achieving quality outcomes for clients
Empower clients in a manner that is supportive, objective and client centered
Maintain case files up to date and ensure that all necessary client information is submitted into the HMIS database in a timely manner
Update the program's master logs daily and ensure information is accurate for each case
Coordinate home visits with clients as necessary
Conduct Habitability Inspections as needed
Assist clients with employment and housing related barriers
Assist clients to build upon their strengths and recognize their needs in a respectful manner
Be knowledgeable of community resources and link clients to such resources as needed
Follow all case management policies within the agency
Maintain a caseload as assigned by supervisor
Participate in the Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as needed
Assist clients in searching for housing, provide housing leads, and facilitate relationships between landlords and clients
Provide support and mediate landlord/resident issues as necessary to help client sustain their housing
Complete re-certification of assistance as necessary and gather required documentation from clients in a timely manner
Conduct follow-ups with clients as assigned by supervisor
Team Tasks Work as a team member with all staff, interns and/or volunteers to implement the mission and core values of the agency
Attend and participate in staff meetings, supervision meetings, community meetings, and training workshops as needed
Attend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resources
Collaborate with the leasing agents (as applicable) and support the clients' housing efforts
Accept the responsibility for aiding the development of a positive team relationship with other case managers and upper management
Be able to work in a fast-paced environment, multi-task, collaborate with other departments, adapt to changes in workload, be trustworthy, reliable, and empathetic
Administration Keep accurate and updated documentation from all clients, including but not limited to stabilization plans, case notes, call logs, emergency plans, etc.
Submit and upload backup documentation in a timely manner related to client services
Assist with program activities as necessary
Develop new partnerships with other agencies to enhance current services
Assist with all data collection systems
Ensure the confidentiality and safety of case files, client information, and have a knowledge base of HIPAA laws
Ensure documents submitted on behalf of the client are valid and submitted on a timely basis
Utilize computers and appropriate software
Respond to calls and emails in a timely manner
Perform tasks independently and be able to prioritize important tasks and deadlines
Occasional lifting of items up to 25lbs. (i.e. accepting donated items, etc.) and prolonged periods of sitting at a desk and working on a compute
Perform ad hoc projects as appointed by Housing Solutions Supervisor and/or Manager
Requirements:
Education and Experience Bachelor's degree in social work or related field and/or four years of experience in social work or human services in a public or private organization is a requirement
Experience working with the homeless population is highly preferred
General A valid CA driver's license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
Ability to work effectively with a diverse population; demonstrate ethical behavior; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with clients, landlords, social workers, and other service providers
Ability to work in a fast-paced environment and recognize and maintain confidentiality of sensitive client information
Dependability, responsibility, and the ability to communicate effectively and respectfully
Proficiency in Microsoft Office programs and basic typing, email, and Internet skills
Ability to work some weekends and/or evenings to respond to crisis situations as needed
Fluency in Arabic, Farsi, Spanish, and Vietnamese is of significant value
Physical Requirements Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer
Worksite address
santa ana, CA, 92725, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.