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Job description
Case Manager
Hotel San Carlos - San Carlos, CA 94070
Salary Range $25.50 - $38.50 Hourly
Overview
ABOUT LIFEMOVES LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
Description
POSITION PURPOSE LifeMoves | Eleven Eleven provides interim supportive housing in San Carlos to 39 individual veterans. During their stay, clients participate in holistic services tailored to each household's unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability. The team supports clients with employment, housing, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The Eleven Eleven Veteran Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. This position provide case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.
The Veteran Case Manager (VA CM) reports to the site Program Director and specializes in working with veterans experiencing homelessness. This role understands the unique experiences and strengths veterans bring and helps connect them to the right services, including veteran-specific housing, employment, and health care programs. They advocate for each veteran's needs and build strong community partnerships to offer the best support possible. Additionally, this role supports daily program operations and helps keep the site safe and welcoming for everyone. This role works closely with clients and staff to build a positive community, and helps monitor the environment, responds to client needs, and ensures that all program rules are followed with fairness and respect. Finally, this role supports service delivery by helping with client check-ins, group activities, and site coordination.
Essential Job Responsibilities
Client Support and Case Management
Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.
Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.
Coordinate with health care access to understand and support client physical and behavioral health needs.
Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.
Resource Connection and Community Collaboration
Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.
Client Advocacy, Mediation, and Conflict Resolution
Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes.
Provide mediation and conflict resolution support as needed.
Advocate for client rights and reduce stigma around homelessness and mental health challenges.
Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.
Data Tracking and Documentation
Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the LifeMoves internal client management system
Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.
Crisis Management and Safety
Provide crisis intervention and make referrals to appropriate services when needed.
General Agency Responsibilities
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect
Attend continuing education opportunities to grow expertise and maintain best practices.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to support the needs of the program, department, and organization.
Operations and Site Responsibilities
Participate in site maintenance tasks including but not limited to inspections, unit checks, coordinating unit needs, furniture requests, and donation management.
Assist the site as needed with daily program operations support including but not limited to maintaining living spaces, inspections, cleaning needs, and operations coverage to ensure a safe and smooth-running facility.
Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.
Specialization Responsibilities
Work closely with VA resources to support client goals and follow-up needs.
Qualifications
QUALIFICATIONS Service Level Qualifications:
Educational Requirements: Associate or Bachelor's degree, or equivalent experience comparable to the following background/qualifications. This may include direct involvement in peer advocacy, community outreach, or support roles within the homelessness services field.
Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
Emotional Regulation: Manage stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
Team & Independence: Work well both independently and as part of a collaborative team.
Follows directions, communicates clearly, and seeks help or clarification when needed.
Documentation: Maintains clear, unbiased, and professional documentation and communication.
Organization & Prioritization: Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers,
Worksite address
redwood city, CA, 94061, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.