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Job description
Role: Case Manager, Scattered Site Housing
Reports To: Program Manager
Program: 1603-Housing Retention
Department: Permanent Housing
Schedule: Monday - Friday, 8:00am - 4:30pm
Location: Cloverfield Services Center -1751 Cloverfield Blvd., Santa Monica, CA 90404
Status: Non-exempt (Hourly), Full-Time, Non-Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
Openings: 1
Summary:
As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with The Department of Homeless Services and Housing (HSH). The ICMS Case Manager will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income.
Essential Duties & Responsibilities:
Work with a diverse and marginalized client caseload experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes
Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
Maintain confidentiality of client files per HIPAA and all applicable guidelines
Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings
Qualifications: Bachelor's degree preferred; or a minimum two (2) years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
Able to transport clients in your vehicle
Demonstrated knowledge of case management
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
Skill in non-violent crisis intervention
Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
Able to obtain and maintain CPR/Frist Aid certification
Preferred Qualifications: Minimum 30 WPM typing speed
Bachelors Degree
Work Environment: Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Worksite address
santa monica, CA, 90403, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.