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Job description
Case Manager Supervisor, Leominster
CSO is looking for a Case Manager Supervisor for our Emergency Services Program (ESP) in Leominster.
This position will supervise case management services for adult Crisis clients and provide direct case management services to Crisis clients. Case management provides follow up support to individuals evaluated by Crisis Services and who remain in the community after a Crisis assessment.
As a Case Manager Supervisor:
You Will:
Provide programmatic and administrative day-to-day supervision for Crisis Case Managers in identifying clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers and wellness activities
Engage Crisis clients, and ensure Case Managers engage clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact
Provide individualized support based on person's unique profile including the individual's support system, provider recommendations and support needs identified by the individual
Provide outreach to clients by telephone and in person and through their support network
Provide assistance in clarifying transition needs, gaps in services and supports
Assist in locating housing, transport to appointments, and accessing supports for stabilization needs
Assist clients in identifying and using natural supports including family and friends
Be responsive to client requests, flexible and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care
Consult with clinical supervisor as needed including safety issues, barriers to transition, and questions about effective interventions, and focusing care on stabilization
Remain engaged with individual after the initial Crisis encounter and until client is stable and engaged in appropriate community supports
Your Background: Bachelor's or Master's degree in a behavioral health discipline or related field or equivalent combination of high school diploma or Associate's degree and applicable experience
Peer experience may be considered as applicable
Experience working with adults with mental health challenges including experience navigating the behavioral health system
Valid driver's license and reliable transportation
Bilingual candidates are strongly encouraged to apply.
We also seek applicants who embody CSO's values by being: Positive -- maintaining resiliency and focusing on solutions
Respectful -- collaborating and effectively communicating
Insightful -- demonstrating self-awareness and effectively priority setting
Conscientious -- taking accountability and applying feedback
What We Offer
At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through: Competitive salaries
Health and dental insurance
Generous paid time off
403(b) retirement savings plan
Free CEUs and ongoing professional development through in-house training
Employee referral bonuses
Group-rate supplemental insurance options
A premier Employee Assistance Program
A flexible, supportive, and collaborative work environment
Why Join CSO?
For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.
When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.
Come grow with us and make a difference in the communities we serve!
A Great Place to Work
CSO was named a Healthcare Industry Top Workplace and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts . Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.
We invite you to learn more about CSO and discover what makes our organization a great place to build your career.
Professional Development
We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:
Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more
EOE/AA
Worksite address
leominster, MA, 01453, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.