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Job description
Case Manager
The Case Managers will assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link unsheltered homeless and vulnerable clients to the resources and skills that they need to achieve temporary housing and long-term housing stability. The Case Manager will provide crisis resolution to include triage based on urgency, personal safety and de-escalation of conflicts.
Essential Job Functions:
Provide case management services to assist and engage clients to obtain housing stability, obtain health insurance, mainstream benefits, addiction services, mental health services, obtain earned or other income, and so that clients can sustain housing.
Ability to triage clients based on urgency and personal safety of clients
Ability to assess and target resources and supports for clients
Assess client level of need to provide the appropriate level and length of assistance.
Refer clients to services based on assessment.
Take the lead in the de-escalation of conflicts
Participate in case conferencing with project partners as needed
Function as a contributing member of a multidisciplinary team with the organization's employees, staff, volunteers, and community agencies
Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely fashion
Maintain accurate client files and notes including entering data into HMIS and other electronic records
Represent the Mission in a professional manner at all times
Practice effective time management and communication skills
Demonstrate positive role modeling for clients and contribute to the health, well-being and comfort of clients
Transport or arrange for transportation as needed
Participate in staff meetings and trainings as directed by supervisor
Other related duties as assigned
Minimum Job Qualifications:
High School Diploma or GED
AAS Degree in Human Services or related field preferred
Experience working with special populations in the area of recovery, homelessness and mental illness preferred
Working knowledge of Microsoft Word, Excel and Outlook
Clean/valid NYS Driver's License Required
Enthusiastic support of our Mission Statement
Core Competencies:
Team player
Strong attention to detail
Strong interpersonal communication skills
Compassionate and caring demeanor
Ability to remain calm under pressure
Ability to set appropriate boundaries
Promote, model and teach acceptable behaviors
Status/Hours: Full Time, 7am-3pm, includes every other weekend
Pay Rate: $ per hour
Benefits: We offer a comprehensive benefit package for eligible employees to include medical, dental, life insurance, 401(k), voluntary benefits, paid time off, holidays and paid training.
The Rescue Mission of Utica is an equal opportunity employer encouraging individuals with disabilities and veterans to apply.
Worksite address
utica, NY, 13502, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.