About this opportunity
Illumination Foundation lists this Case Manager opportunity in whittier, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
“Every person deserves compassion, dignity, and the safety of a place to call home.”
nHomelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IHH currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
nJob Description
nThe Care Coordinator is a site-based, client-facing role within Care Management, responsible for identifying, engaging, assessing, enrolling, and advocating for specific populations on a regular basis. This individual serves as the primary point of contact for clients who are intermittently housed with Illumination Health + Home. The Care Coordinator establishes strong relationships with clients to support their engagement in medical care, behavioral health services, and social support systems.
nThis role adopts a holistic, non-clinical approach, emphasizing adherence to evidence-based practices, understanding client and service barriers, and considering social determinants of health. The Care Coordinator facilitates appropriate coordination of services for targeted populations, assisting clients in navigating healthcare systems, promoting preventative care, and collaborating closely with the client’s Care Team.
nPay is $27/hour. The schedule for this role is: Tuesday - Saturday, 1pm to 8:30pm.
nResponsibilities
nClient Needs:
nnnProvide comprehensive case management by assessing client needs, developing individualized treatment plans, monitoring progress, supporting clients, making appropriate referrals, and conducting follow-up on weekly goals and action steps.
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nnComplete care plans and maintain accurate documentation within Electronic Health Records (EHR) and client databases (e.g., HMIS, Champ, or Health Plan programs, if applicable) using SMART format where appropriate.
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nnCollaborate with other departments by attending weekly meetings to evaluate program effectiveness, discuss client progress, and develop strategies to meet clients' needs and enhance treatment plans.
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nnConnect clients to resources that support their psychosocial and daily needs, including healthcare, nutritional assistance, hygiene supplies, and referrals to transitional or permanent supportive housing and other relevant service providers, such as primary care physicians, and healthcare teams.
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nnPerform crisis intervention as necessary.
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nnEstablish and maintain confidential case files for all participants and review required statistical reports for program management and evaluation purposes.
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nnMaintain communication with external agencies involved in client care.
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nnPromote awareness and understanding of monthly health promotion topics and materials.
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nnAccompany clients to medical appointments and coordinate transportation as needed.
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nnManage a caseload of up to 30-35 ECM members, unless instructed otherwise by senior management within policy guidelines.
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nnPrepare for and participate in individual and group supervision sessions.
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nnSubmit daily End of Shift (EOS) reports to document performance metrics.
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nnCompile and submit monthly tally sheets.
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n nDocumentation:
nnnResponsible for accurately recording all client interactions and content updates within Illumination Health + Home’s Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations. Responsibilities include:
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nnProgressively documenting all aspects of the client’s care plan, including achieved goals and upcoming objectives
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nnRecording engagement levels, such as the frequency and duration of client encounters
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nnDocumenting evaluative client case details that inform decisions regarding referrals to alternative resources
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nnRecording obtained client documentation, including vitals, insurance cards, SSI award letters, and other relevant records
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nnNoting client disengagement and reintegration activities
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nnMaintaining awareness of services offered by other providers in the network
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nnUpholding strict confidentiality in compliance with agency policies
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nnManaging client information, scheduling, files, and documentation materials
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nnTracking attendance at medical appointments and patient navigation sessions, and initiating outreach or follow-up procedures for missed appointments as necessary
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n nMission Support:
nnnUphold and exemplify Illumination Health + Home’s mission and core values through respectful and harmonious interactions with colleagues and management.
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nnDemonstrate the ability to quickly learn new skills and procedures, approaching changes with a positive and adaptable attitude.
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nnContribute positively to the organization by being a dependable team member and showing respect to clients and all workplace stakeholders.
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nnAct with integrity, transparency, accountability, respect, and responsibility in all professional activities. Consistently display enthusiasm and dedication in representing Illumination Health + Home.
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nnMaintain openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and others associated with the organization.
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nnAlways protect the confidentiality of sensitive work-related information and materials.
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nnTake personal responsibility and ownership for the performance of assigned duties.
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nnProvide support to volunteers as needed, including supervision responsibilities when applicable.
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n nPreferred Experience/Minimum Qualifications
nRequired:
nnnBachelor’s degree in social services, Healthcare, or related field; or equivalent combination of training and experience.
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nnExperience in homeless services, case management, and mental health support
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nnPossessing a valid California driver's license required to operate the company's vehicle for travel to multiple locations on occasions with clients
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nnMust be familiar with VI-SPDAT if applicable
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nnKnowledge of resources available in corresponding counties
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n nPreferred:
nnnBilingual in English and Spanish.
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nnProficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.)
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nnAt least 1 year of experience working with at risk/unhoused individuals
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nnExperience in non-profit housing and/or housing for people with disabilities and chronic health conditions.
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n nBenefits:
nnnMedical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
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nnDental and Vision Insurance
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nnLife, AD&D and LTD Insurance funded 100% by Illumination Health + Home
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nnEmployee Assistance Program
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nnProfessional Development Reimbursement
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nn401K with Company Matching
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nn10 days vacation PTO/year
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nn6 days of sick pay/year
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nnPotential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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Worksite address
whittier, CA, 90607, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.