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Job description
Company Description
nWork with Us. Change the World.
nAt AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
nThere has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
nWe're one global team driven by our common purpose to deliver a better world. Join us.
nJob Description
nAECOM is seeking experienced and professional Community Development Block Grant - Disaster Recovery (CDBG-DR) Case Managers to join our team in providing applicant intake, outreach, and case management services across 27 Texas counties: Anderson, Bell, Brazoria, Caldwell, Cooke, Dallas, Denton, Fort Bend, Galveston, Guadalupe, Hardin, Hays, Henderson, Hockley, Jasper, Kaufman, Liberty, Matagorda, Montgomery, Newton, Polk, San Jacinto, Smith, Tyler, Trinity, Walker, Wharton.
nThe CDBG-DR Case Manager will coordinate and oversee services and provide support for program applicants. This is a position where a skilled Case Manager partners with a disaster affected individual or family. The Case Manager serves as the primary point of contact, assisting the applicant in navigating through the program requirements to ultimately address housing recovery needs. Travel to regional and satellite locations will be required. Travel requirement of up to 100 miles roundtrip, 2-3 times per week ; must reside within commuting distance of the assigned office.
nThe CDBG-DR Case Manager will be responsible for the following:
nnnPerform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
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nnOnce established, maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.
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nnMaintain a high standard to protect applicants' information and provide excellent customer service.
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nnMaintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
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nnProvide timely updates to applicants regarding case status and next steps.
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nnAttend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants.
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nnAssist applicants with temporary relocation selections, when applicable.
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nnAttend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
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nnWork collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
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nnExhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
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nnMaintain a complete understanding of all applicable Program policies, procedures and requirements.
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nnOther duties as assigned.
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n nQualifications
nMinimum Requirements
nnnHigh School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education.
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nnMust pass a state and federal criminal history/security background check.
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nnMust pass a pre-employment drug screen.
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nnValid US Driver's License for travel to various regional and satellite locations to support project task(s) assignments and scope of work. Travel requirement of up to 100 miles roundtrip, 2-3 times per week ; must reside within commuting distance of the assigned office. For positions with driving responsibilities, Motor Vehicle Records are reviewed as part of AECOM's background check process to ensure compliance with the Company's driving standards.
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nnAbility to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.).
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n nPreferred Qualifications
nnnDemonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self-sufficient in managing workload.
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nnStrong organizational, written and verbal communication skills.
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nnPrior experience working with Community Development Block Grant programs.
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nnBilingual English/Spanish or English/Vietnamese desirable.
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nnAdvanced time management skills resulting in high levels of organization, productivity and effectiveness.
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nnDetail oriented and the ability to multi-task efficiently.
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nnStrong ability to work independently and maintain flexibility with work schedule.
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n nAdditional Information
nnnThis position does not include sponsorship for United States work authorization.
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nnThis position does not include relocation benefits.
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n nOffered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $25 to $28.
nAbout AECOM
nAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
nAECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
nWhat makes AECOM a great place to work
nYou will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
nAs an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
nReqID: J
nBusiness Line: Advisory
nBusiness Group: DCS
nStrategic Business Unit: West
nCareer Area: Operations & Maintenance
nWork Location Model: On-Site
nCompensation: USD 25 - USD 28 - hourly
Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.