About this opportunity
Chickasaw Nation Industries lists this Case Resolution Coordinator opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Case Resolution CoordinatorThe Case Resolution Coordinator coordinates, tracks, and supports the resolution of cases from intake through closure. Serves as a central point of contact to ensure cases are reviewed, documented, escalated, and resolved in a timely, accurate, and professional manner. Assists with administrative and non-investigative complaint closures with established policies, procedures, templates, and case processing guidelines.Essential Duties and responsibilities include the following. Other duties may be assigned.Receives, reviews, and documents incoming cases, inquiries, and/or complaints.Reviews and processes complaints recommended for administrative or non-investigative closure using prewritten templates and established case resolution procedures.Maintains accurate and complete case records in the appropriate tracking system or database.Monitors case status, deadlines, service-level expectations, and follow-up actions.Maintains clear, timely, and professional communication with team members and stakeholders through phone calls, email correspondence, and meeting attendance regarding case updates and next steps.Escalates complex, urgent, sensitive, or unresolved matters to appropriate leadership, subject matter experts, or authorized departments.Ensures case handling follows applicable procedures, confidentiality expectations, and organizational standards.Prepares reports, summaries, and status updates related to case volume, trends, resolution timelines, and outcomes.Maintains professionalism, discretion, and a service-focused approach in all interactions.Demonstrates sustained productivity and attention to detail while managing competing deadlines and tasks.May be required to work on-site per contract identified work location.Education and experience: Associate's degree and a minimum of one to three (1-3) years of relevant experience, or equivalent combination of education/experience.Physical demands: Work is primarily performed in an office environment, where employees may be seated in close proximity to coworkers and exposed to routine workplace activity, conversations and other normal office interactions. The employee must be able to work effectively in an open office environment and maintain focus and productivity standards while exposed to normal office noise and activity, including conversations, telephones, computers, printers, office equipment, and foot traffic. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear and communicate effectively with coworkers, supervisors, customers and other personnel. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.EOE including Disability/VetThe estimated pay range for this role is $25 to $28 per hour, with the final offer contingent on location, skillset, and experience.CNI offers a comprehensive benefits package that includes:MedicalDentalVision401(k)Family Planning/Fertility AssistanceSTD/LTD/Basic Life/AD&DLegal-Aid ProgramEmployee Assistance Program (EAP)Paid Time Off (PTO) – (11) Federal HolidaysTraining and Development OpportunitiesYour application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
Worksite address
washington, DC, 20001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.