About this opportunity
The Lovely Law Firm Injury Lawyers lists this Case Start Up Case Manager opportunity in conway, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Investigations Case Manager
The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.
Key Responsibilities
Case Intake & Investigation
Conduct detailed client interviews to gather facts related to incidents, injuries, and damages
Initiate insurance claims and verify coverage, adjuster, and claim details
Collect and secure key evidence (police reports, photos, witness information, statements)
Preserve all necessary evidence
Complete initial client contact within 24 hours of case assignment
Client Communication
Serve as the primary client contact during the investigation phase
Clearly guide clients through the intake process and next steps
Gather and document critical information, including:
Medical treatment status
Property damage details
Lost wages and employment information
Photos and supporting documentation
Maintain consistent follow-up to obtain missing or incomplete information
Case Setup & Documentation
Open, organize, and maintain case files in the case management system
Ensure timely requests for initial records (medical, incident reports, etc.)
Accurately document all case activity and communications
Identify potential liens, prior claims, and additional involved parties early
Prepare files for handoff to the Case Management or Demand team
Coordination & Support
Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction
Schedule initial attorney-client calls and assist with case evaluation needs
Coordinate with internal teams to ensure smooth case onboarding
Qualifications
Experience in personal injury, legal intake, or case management preferred
Strong investigative, organizational, and communication skills
Ability to manage multiple cases in a fast-paced environment
Detail-oriented with strong documentation habits
Proficient in case management software and standard office tools
Key Performance Indicators (KPIs)
Initial client contact within 24 hours of assignment
Timely completion of case intake and investigation
Accuracy and completeness of case documentation
Successful and efficient case handoff to next phase
Why Join Us
At the Lovely Law Firm, you'll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team.
Worksite address
conway, SC, 29527, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.