About this opportunity
Health Advances lists this Case Team Assistant opportunity in newton, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Case Team Assistant (CTA)
Health Advances is looking to hire a Case Team Assistant (CTA) for the Newton, MA office. Reporting to the Senior Director, Market Research Operations, CTAs support our consultants working on healthcare-related projects. Primary responsibilities include sourcing, recruiting and scheduling domestic and international interviews with healthcare specialists, managing vendor relations, maintaining and updating internal databases, monitoring primary research case budgets and expenses, and managing the administrative tasks associated with interviews, including proofreading case presentations.
Case Team Support
Project Operations
Support project kickoff and closeout activities
Maintain project tracking tools and databases
Update and manage CRM and recruiting systems
Coordinate with vendors for recruiting, translation, transcription, and other research support services
Track and reconcile market research invoices and project expenses
Communicate proactively and regularly with team on status of primary research program, tasks assigned
Support case teams with project logistics and administrative requirements
Contribute to process improvement initiatives and operational efficiencies within the primary research program
Primary Research and Expert Recruiting
Coordinate and manage expert interview programs from expert identification, sourcing, communication, scheduling and payments
Mine and maintain internal database and external resources for experts as needed
Send interview request letters and manage outreach programs
Schedule and coordinate interviews
Manage interview logistics, including compliance documentation
Coordinate with Case Administrative Assistant on W-9s and follow-up as needed
Add, update, and maintain expert and interview information in CRM system
Update and maintain recruiting status for primary research program
Coordinate expert payments and ensure interview records are accurately maintained, including status of interviews and payments sent
Make cold calls to assist in sourcing experts through telephone, email, LinkedIn, and other channels
Assist with outside vendors for recruiting, interpreters and translations as needed
Presentations/documents
Proofread case presentations
Work closely with other CTAs, especially when additional coverage is required on cases
Ad hoc projects, as assigned
Qualifications
Education & Experience
Bachelor's degree required
Life sciences degree or 1-2 years of relevant healthcare, life sciences, market research, sales, telemarketing or research experience preferred
Experience and/or willingness to make cold calls to assist in sourcing experts through telephone, email, LinkedIn, and other channels
Experience doing online research
Experience with a CRM is preferred
Professional Skills
Must be able to work in a collaborative and supportive team environment
Strong customer service orientation and demonstrated ability to exercise creativity in resolving customers' information needs
Excellent communication (both oral and written), time management, organization, and teamwork skills
Demonstrated problem-solving skills
Attention to detail with the ability to multitask and deal gracefully with a fast-paced environment with speed and accuracy
Aptitude to learn some technical language related to healthcare products
Respect for confidentiality
Proficient in Microsoft Office suite of products
Genuine interest in healthcare and the firm's mission
Work Expectations
Must reside in the Boston area and work onsite at the Newton, MA office ~2 days per week (subject to change)
Full-time role at 45 hours per week
Standard schedule: Monday–Friday, 8:00am–5:00pm ET
Permanent US work authorization required
Health Advances offers a creative and stimulating work environment, a comprehensive compensation and benefits package, and a challenging career opportunity.
What We Offer:
Dynamic, Flexible, Hard Working, Team Environment – We are busy, collaborative, growing, and we are doing meaningful work
Opportunities – We encourage you to grow your expertise and take on new challenges
Inclusive culture – One that values each employee's unique perspective and encourages everyone to be their authentic self
Feedback – We are committed to giving and receiving feedback in a direct, open and supportive manner
Support – You will be part of a team that cares about you personally and professionally; our success depends on your success
Health Advances also offers a broad and competitive range of benefits depending on your job classification eligibility.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The base pay range for this role is $65,000 USD. You are eligible for an annual incentive program (with a reasonable first year estimate ranging from $0-$3,900 USD). Both of these are subject to the rules governing the programs, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Health Advances may use third party service providers to assist us in recruiting talent, administering and evaluating pre-employment screening and testing. By submitting your application, you acknowledge your information may be sent to those providers who are assisting in the specific search and agree to these terms.
For Californian applicants, pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Health Advances provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Worksite address
newton, MA, 02165, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.