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Job description
Cash And Trade Processing Manager Assistant Vice PresidentWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. Most functions occur in a POD or small team environment. A successful candidate manages the efforts of 25+ staff members who perform these tasks. The candidate must be able to work most holidays and weekends, and successfully complete the government-required background check. Extended hours may be required to complete job requirements. This role is an officer/AVP at Citi and therefore, is expected to excel at Citi's Leadership Standards, categorized below.Develops Our People:Responsible for managing a team of 25+ staff members that fluctuates based on seasonal volumes; this includes management of Citi direct staff and oversight of Agency staffRecognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignityIn partnership with individual staff members, find creative ways to positively impact his/her career growth and trajectory. Work with peers within and across shifts and sites to identify and develop a diverse and effective talent pipeline for internal mobility.Serve as the primary and first point of escalation for staff members and internal clients.Manage daily production activities of the team including appropriate resource allocation, setting and reviewing performance goals, monitoring functional and shift-level metrics, ensuring all client SLA's are metConduct regular monthly 1:1s with each Citi staff member covering progress against goals and individual performance plans, providing coaching and feedback including productivity and quality metrics, attendance metrics, leadership standards achievement, development/training needs and all other aspects of employee managementAppropriately communicate organizational information and updates through department and floor meetings, appropriate email/IM, and regular in-person communicationWrite and deliver detailed mid-year and year-end performance appraisalsAppropriately welcome and indoctrinate new hires to organizationReward results - recognize, reward and promote talent based on performance ("the what" and "the how"); highlight people who role model Citi's Leadership Standards, celebrate exceptional team behavior and outcomesDrives Value for Clients:Continually find ways to Be the Best for our ClientsRegularly monitor quality reports and eliminate client-impacting defects through coaching and process improvement initiativesLead root cause analysis review on client impacting concerns, and provide detailed information and proposed solutions regarding findingsParticipate in all client-facing events as neededWorks as a PartnerConsistently practice the 'One-Team' perspective collaborating business decisions within and across shiftsEffectively partner across sites and businesses through leadership and active participation in site-wide Task Forces, councils and projectsNetwork/navigate within the organization in order to troubleshoot and resolve escalated issuesAttend and actively participate in shift turnover meetings, huddle with POD team to provide updates and daily strategyThrough an assortment of communication avenues, maintain frequent, effective and transparent communications with peers, managers and staff across shifts and sitesServe as deputy for the Cash & Trade Senior Processing Manager (VP) and cover for peers within and across shifts as neededChampions ProgressWork with internal teams and vendors to understand existing processes and business requirements and aid the successful implementation of new technology and/or productsIdentify opportunities and lead initiatives to implement process improvements and expense-reduction enhancementsChampion at least one task force or committee and provide regular senior management updates with measurable impactActively lead Lean and Operations Excellence project teams, client projects, or other internal initiatives. Ensure 100% attendance and engagement in Operations Excellence sessions and Citi Lean TrainingManage change effectively and positivelyLives Our ValuesConduct team building and morale building initiatives with your team, across shifts and across sitesLead and actively participate in People Strategy efforts across shifts and sitesRepresent Public Sector Lockbox appropriately in all site-wide initiatives, executive-level tours and community effortsRisk and Controls: Ensure Adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environmentParticipate in Audit preparation and review processesIdentify control deficiencies, participate in monthly MCA reviews and implement appropriate procedures to mitigate any riskEnsure 100% timely completion of mandatory training, EmDD and EERS reviewsDelivers ResultsCreate and monitor appropriate metrics for PODs, shift, site and organizationEnsure overall operating efficiency and maintain standards for conduct, quality, performance and productivity and address corrective action when necessaryHandle Escalations and provide timely/accurate resolutionsProvide required monthly temporary agency reporting and performance commentsIncrease annual employee satisfaction survey scores and connect culture committees across all sites, sharing best practicesJob Qualifications:Minimum 2 years supervisory experience required, in lockbox operations environment preferredCustomer service and/or multi-shift experience preferredA demonstrated history of effective management and career development skillsStrong interpersonal skills and positive peer engagement experience in a diverse environmentStrong and effective written and verbal communication skills across diverse audiences and levelsStrong "Emotional Intelligence", or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of othersMust have strong attention to detail and solid time management and organizational skillsDemonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environmentMaintain full understanding of operational processes through training, hands on experience; lead by exampleDemonstrated ability to be a change agent and embrace new technology in a fast paced, changing environmentEnsure schedule flexibility to accommodate 24/7 management coverage needs and off-shift meetingsProficiency in Windows and Microsoft Office requiredU.S. Citizenship or Permanent Residency (green card) is a requirement for this positionRequired to pass an extensive background check that is renewed every 5 yearsHigh School diploma or GED requiredBS/BA preferred, or equivalent work experience requiredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.This is a Weekend Shift Position. Hours are 6:00am-4:30pm, Friday/Saturday/Sunday/Monday.
Worksite address
newark, DE, 19711, US
Who can apply
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