About this opportunity
Citigroup Inc. lists this Cash and Trade Processing Manager Assistant Vice President opportunity in newark, Delaware. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Business Overview:
The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. Most functions occur in a POD or small team environment. A successful candidate manages the efforts of 25+ staff members who perform these tasks. The candidate must be able to work most holidays and weekends, and successfully complete the government-required background check. Extended hours may be required to complete job requirements. This role is an officer/AVP at Citi and therefore, is expected to excel at Citi’s Leadership Standards, categorized below.
Develops Our People:
Responsible for managing a team of 25+ staff members that fluctuates based on seasonal volumes; this includes management of Citi direct staff and oversight of Agency staff
Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity
In partnership with individual staff members, find creative ways to positively impact his/her career growth and trajectory. Work with peers within and across shifts and sites to identify and develop a diverse and effective talent pipeline for internal mobility.
Serve as the primary and first point of escalation for staff members and internal clients.
Manage daily production activities of the team including appropriate resource allocation, setting and reviewing performance goals, monitoring functional and shift-level metrics, ensuring all client SLA’s are met
Conduct regular monthly 1:1s with each Citi staff member covering progress against goals and individual performance plans, providing coaching and feedback including productivity and quality metrics, attendance metrics, leadership standards achievement, development/training needs and all other aspects of employee management
Appropriately communicate organizational information and updates through department and floor meetings, appropriate email/IM, and regular in-person communication
Write and deliver detailed mid-year and year-end performance appraisals
Appropriately welcome and indoctrinate new hires to organization
Reward results - recognize, reward and promote talent based on performance ("the what" and "the how"); highlight people who role model Citi’s Leadership Standards, celebrate exceptional team behavior and outcomes
Drives Value for Clients:
Continually find ways to Be the Best for our Clients
Regularly monitor quality reports and eliminate client-impacting defects through coaching and process improvement initiatives
Lead root cause analysis review on client impacting concerns, and provide detailed information and proposed solutions regarding findings
Participate in all client-facing events as needed
Works as a Partner
Consistently practice the ‘One-Team’ perspective collaborating business decisions within and across shifts
Effectively partner across sites and businesses through leadership and active participation in site-wide Task Forces, councils and projects
Network/navigate within the organization in order to troubleshoot and resolve escalated issues
Attend and actively participate in shift turnover meetings, huddle with POD team to provide updates and daily strategy
Through an assortment of communication avenues, maintain frequent, effective and transparent communications with peers, managers and staff across shifts and sites
Serve as deputy for the Cash & Trade Senior Processing Manager (VP) and cover for peers within and across shifts as needed
Champions Progress
Work with internal teams and vendors to understand existing processes and business requirements and aid the successful implementation of new technology and/or products
Identify opportunities and lead initiatives to implement process improvements and expense-reduction enhancements
Champion at least one task force or committee and provide regular senior management updates with measurable impact
Actively lead Lean and Operations Excellence project teams, client projects, or other internal initiatives. Ensure 100% attendance and engagement in Operations Excellence sessions and Citi Lean Training
Manage change effectively and positively
Lives Our Values
Conduct team building and morale building initiatives with your team, across shifts and across sites
Lead and actively participate in People Strategy efforts across shifts and sites
Represent Public Sector Lockbox appropriately in all site-wide initiatives, executive-level tours and community efforts
Risk and Controls: Ensure Adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment
Participate in Audit preparation and review processes
Identify control deficiencies, participate in monthly MCA reviews and implement appropriate procedures to mitigate any risk
Ensure 100% timely completion of mandatory training, EmDD and EERS reviews
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Worksite address
newark, DE, 19711, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.