About this opportunity
Saint-Gobain lists this Cash Application Analyst opportunity in malvern, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Cash Application Analyst participates in the cash application function for business units (BU) who are customers of the Shared Service Team (SST) and governed by a Master Services Agreement (MSA) and Statement of Work (SOW).- The primary responsibility of this position is to ensure the Provider is processing cash receipts timely and accurately to customer accounts and being the primary point person and subject matter expert (SME) for deduction management, including liaison with Provider and businesses. Additionally, this position will ensure the Provider is processing adjustments (offsets, write-offs, etc) to customer accounts as instructed and approved by the business for all business units in North America.
BUSINESS SUPPORT
Support Provider to facilitate timely and accurate daily processing of cash receipts (checks, ACH payments, wires, credit cards, intergroup payments, misc. cash, etc.) as set forth in the Critical Service Levels (CSLs) and applying the payments to the customer accounts reported in the accts receivable sub-ledger or as otherwise instructed within one Business Day
Act as the point person and SME for deduction management, including liaison with Provider and businesses to ensure that deductions are itemized, controlled, reported on and resolved in a timely manner
Support Provider in managing exception and questions on daily processing of cash receipts (checks, ACH payments, wires, credit cards, intergroup payments, misc. cash, etc) as set forth in the SOW's. Support Provider in applying cash receipts or customer payments to the correct customer account within three (3) Business Days during the month
Support Provider in resolving and correcting any receipts that an autocash routine could not apply automatically to the customer's account
Support Provider in researching and resolving Non-Sufficient Funds (NSF) checks including rejected electronic and credit card payments
PERFORMANCE MANAGEMENT SUPPORT
Monitor and review with Provider unapplied cash receipts in order to maintain accuracy of A/R balances. Work with Provider to ensure the Provider takes necessary actions to post all unapplied cash with the assistance of CM team who is responsible for researching and resolving with their customers any unapplied cash identified by the incumbent
Monitor and review write-offs and adjustments are processed as requested and approved
Review Provider Reporting on daily balancing of cash receipts posted and un-posted and reconciling cash balance to the A/R Sub-Ledger and Treasury workstation, as well as tracking unposted cash on daily basis, to ensure accuracy and completion
Manage, track and control return checks and credit card charge backs. Research and resolve Non-Sufficient Funds (NSF) checks including rejected electronic and credit card payments. Ensure information is shared with Provider to process such transactions. Ensure Provider has recorded and processed return checks and credit card charge backs to the customer's account
Monitor customer service help desk ticketing system and open tickets. Track and follow tickets to ensure that open tickets are responded to timely
Support the SGNA Cash Application Process Owner with controlling the distribution of monthly Service Metrics generated by the Provider.-
COMPLIANCE, INTERNAL CONTROLS AND SPECIAL PROJECTS
Monitor Provider's compliance with all pertinent ICRF controls and assist Provider as necessary with action plans to resolve deficiencies
Assist the Cash Application Process Owner and SST with updating established procedures and developing new procedures from time to time.
Periodically assist in specific customer projects
Associate's or bachelor's degree (technical or business related) preferred
3+ years applicable work experience with cash applications or accounts receivable is required
Customer account reconciliation experience is required
Prior experience servicing internal customers in a service organization is a plus
Excellent customer service skills
Experience with integrated ERP and Microsoft Excel is required
Experience with other Microsoft Office tools is preferred
Ability to influence others without having direct authority
Ability to hold a collaborative partnership with outsource Front Office and Tower Leads
Ability to assist Cash Application Supervisor or Manager in coaching outsourced team, working across company, geography, time zone, and culture
Advanced experienced in providing technical direction to the Provider on matters related to execution of processes, projects and requests specific to the function
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At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at .
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
Health and Well-being - Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave
Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
Additional Benefits - Helping shape the experience and impact you want
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child and Elder Care
PerkSpot Employee Discount Program
Volunteer Day
Worksite address
malvern, PA, 19355, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.