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Job description
JOB DESCRIPTION
Cash Management Specialist / Operations Analyst
Experience Level: Mid-Level (5-7 Years)
Work Location Expectation: Hybrid
Location: 515 South Figueroa Street, Los Angeles, CA 90071
Pay Rate: $47.02/hr W2
Duration: 6 Months with Possible Extension
Job Summary
The Cash Management Specialist (Operations Analyst) is responsible for supporting daily operational activities within the Cash Management Department. This role provides customer and internal support for Cash Management Online Banking services, conducts product training, assists with system testing, resolves operational issues, and supports audits and departmental projects. The ideal candidate will have strong banking operations experience, customer support skills, and knowledge of cash management products and online banking platforms.
Responsibilities Perform operational support duties for the Cash Management Department
Provide WebEx training sessions to customers and Bank personnel on cash management products and services
Support Cash Management Online Banking services and customer setups
Monitor product usage and system performance to ensure operational efficiency
Troubleshoot and resolve customer and system-related issues within assigned authority
Assist with user acceptance testing (UAT) for system upgrades and new product implementations
Support internal and external audits and examinations
Review operational reports and prepare business correspondence
Participate in departmental initiatives and special projects
Collaborate with internal teams to improve customer experience and operational processes
Provide technical, operational, and customer support related to treasury and cash management services
Required Qualifications 5-7 years of banking operations or cash management experience
Experience supporting online banking or treasury management platforms
Strong customer service and problem-solving skills
Experience conducting training sessions or customer demonstrations preferred
Knowledge of cash management products and banking operations
Strong communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Experience with audits, compliance support, and operational reporting
Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
Strong attention to detail and organizational skills
Preferred Qualifications Prior experience in commercial banking or treasury services environment
Experience with system testing/UAT activities
Familiarity with banking regulations and operational controls
Ability to work effectively with both technical and non-technical teams
Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.