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Job description
Bring the Magic of the Mountain to Life – Join Cataloochee Ski Area as a Customer Experience Specialist!
Location: Maggie Valley, NC Position: Customer Experience Specialist Type: Seasonal Full-Time
Do you thrive on creating unforgettable experiences for others? Do you love the energy of the mountains and enjoy sharing that excitement with people? Cataloochee Ski Area, located in the breathtaking Maggie Valley, NC, is looking for a Customer Experience Specialist to be the friendly face and helpful guide for every guest on our slopes.
About Cataloochee Ski Area:
Cataloochee Ski Area is more than just a ski destination; it’s a winter adventure playground. With 18 expertly groomed slopes, a freestyle terrain park, a brand-new quad lift, and breathtaking mountain views, our team is dedicated to creating exceptional experiences for every guest. If you’re passionate about winter sports and love working in a lively, scenic environment, Cataloochee is your kind of place!
What You’ll Do: As a Customer Experience Specialist, you’ll be at the heart of the guest experience:
Greet and assist guests with questions, slope passes, rentals, and lessons
Answer phones and respond to emails with professionalism and enthusiasm
Help guests plan their perfect day on the mountain
Keep the front desk and guest areas running smoothly and efficiently
What We’re Looking For:
A friendly, outgoing, and approachable personality
Excellent communication skills for phones, emails, and in-person interactions
Ability to stay calm and organized in a fast-paced, dynamic environment
Previous customer service experience, hospitality, or ski industry experience is a plus
Why You’ll Love Working Here:
Perks on the mountain – get access to ski area discounts and enjoy the slopes with your employee lift pass when you're off the clock!
Fun and friendly work environment – be part of a tight-knit team at a top-rated ski area.
Competitive Pay – earn money while working at one of the most beautiful places in Western North Carolina!
Apply Now: Ready to join the adventure? Don’t miss your chance to bring your energy, enthusiasm, and love of the slopes to Cataloochee Ski Area this winter. Apply now and start your mountain adventure with us!
Worksite address
maggie valley, NC, 28751, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.