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Job description
Pay or shift range: $31.55 USD to $38.50 USD This is the pay range for this role. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Full-Time
Requisition #: CATER
Description
Responsibilities:
Provide the highest levels of customer service to internal partners and external clients at all times.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. CI/TY, Lightspeed, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
Qualifications:
Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience)
Strong communication, negotiation, and organizational skills
Ability to work a flexible schedule and thrive in a fast-paced environment
Guest-focused with attention to detail and a commitment to delivering outstanding service
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN! —our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be aGreat Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.