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Job description
CCaaS Account Executive
You will be part of Cisco's Collaboration sales organization, focused on delivering Contact Center as a Service (CCaaS) solutions that transform customer and employee experiences. This team partners closely with customers to modernize engagement strategies, leveraging cloud, AI, and integrated collaboration technologies to drive meaningful business outcomes.
As a CCaaS Account Executive, you will serve as a strategic advisor to customers, helping them navigate complex business and technology decisions. You will bring deep architectural expertise and a consultative sales approach to position Cisco's CCaaS portfolio as a critical enabler of customer experience transformation.
You will influence decision-makers, shape solution strategies, and drive revenue growth by aligning Cisco's capabilities with customer priorities.
Customer Strategy & Engagement
Build trusted relationships across the customer buying center, including IT, LOB leaders, and executive stakeholders
Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes
Influence customer decision-making by articulating the value of Cisco's CCaaS solutions
Solution Leadership & Architecture Alignment
Apply deep expertise in CCaaS and adjacent architectures to design tailored, outcome-based solutions
Partner with Solution Engineers and cross-functional teams to shape technical strategy and account plans
Lead technical discussions, proof of concepts (POCs), and proof of value (POV) engagements
Deal Execution & Sales Excellence
Drive complex sales cycles from qualification through proposal and close
Develop compelling business cases, proposals, and solution narratives aligned to customer objectives
Forecast accurately and contribute to pipeline development and deal progression
Competitive Positioning & Market Insight
Leverage market intelligence and competitive insights to differentiate Cisco's offerings
Incorporate competitive positioning into account strategies and customer-facing materials
Continuously refine knowledge of industry trends, customer needs, and emerging technologies
Cross-Functional Collaboration
Collaborate with product, engineering, and business units to align solutions with market needs
Provide feedback from customer engagements to influence product roadmap and innovation
Work across theater resources to scale impact and drive consistent execution
Minimum Qualifications
5+ years of SaaS/ Contact center / software sales experience
Excellent executive presentation, written and verbal communication skills
Return on investment and outcome-based sales experience
Familiarity with key competitors such as Genesys, Amazon, Five 9, InContact, Avaya
Some travel throughout the US or within the region
Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.