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Job description
State of Florida – Department of Business and Professional Regulation, Division of Service Operations, seeks a Senior Management Analyst Supervisor in the Customer Contact Center to oversee daily CCC operations, staffing, and performance reporting.
This role requires strong leadership, 5+ years supervising staff, 3+ years in a call center, and experience interpreting policies; you will coordinate with divisions, plan workflows, monitor call volumes, and drive process improvements in a fast-paced
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Worksite address
tallahassee, FL, 32318, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.