About this opportunity
CVS Health lists this CCService Advocate I opportunity in topeka, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
nCompany: Oak Street Health
nTitle: Contact Center Service Advocate I
nLocation: Remote
nRole Description:
nThe CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.
nCore Responsibilities:
nnnAppointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
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nnCustomer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.
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nnData Entry: Accurately enter patient information and appointment details into the scheduling system.
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nnCommunication: Communicate appointment details and any necessary instructions to patients clearly and effectively.
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nnProblem Resolution: Address and resolve any scheduling conflicts or issues promptly.
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nnCollaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
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nnFollow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.
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nnDocumentation: Maintain accurate records of all interactions and transactions with patients.
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nnOther duties or special projects as assigned.
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n nWorking Conditions:
nnnEnvironment: Remote office setting with a focus on phone-based interactions.
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nnHours: Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.
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n nRemote Work Requirements:
nnnProficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
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nnPrior remote work experience
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nnAbility to obtain high-speed internet and hardwire equipment to router/modem
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nnDistraction-free and private remote work environment required as well as reliable dependent care during working hours
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nnAbility to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
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nnCall center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
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nnAbility to participate in classroom-style remote training sessions
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nnAn understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
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n nCareer Development Opportunities:
nThe career path from CC Service Advocate I to CC Service Advocate II includes:
nnnA minimum tenure of 6 months in the CC Service Advocate I role
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nnConsistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
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nnDemonstration of a strong desire to learn and grow in their role
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nnMeet "Exceptional" performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:
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nnAverage Handle Time
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nnUnavailable time
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nnQuality Metrics
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nnSchedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs (shift arrival and departure times, and assigned lunch/break times))
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nnDemonstrate proven reliability and satisfactory attendance
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n nThe progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.
nWhat are we looking for?
nnnHigh School diploma or equivalent required, some undergraduate education preferred
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nn1 year of customer service experience, call center environment experience preferred
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nnA flexible and positive attitude
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nnA friendly and nurturing attitude toward our patient population of older adults
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nnExperience with EMR (Electronic Medical Record) documentation preferred
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nnAbility to multitask, prioritize, and manage time effectively
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nnOutstanding phone demeanor and etiquette
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nnHigh level of integrity
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nnProficient PC skills, including basic Microsoft Excel skills
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nnSpanish, Mandarin, Cantonese, or Polish speakers preferred
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nnUS work authorization
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n nAnticipated Weekly Hours
n40
nTime Type
nFull time
nPay Range
nThe typical pay range for this role is:
n$17.00 - $25.65
nThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
nOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
nGreat benefits for great people
nWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
nThis full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
nAdditional details about available benefits are provided during the application process and on Benefits Moments ( .
nWe anticipate the application window for this opening will close on: 10/31/2026
nQualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
nCVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
Worksite address
topeka, KS, 66652, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.