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Job description
Customer Service Representative
As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.
Key Responsibilities & Essential Functions:
Customer Service: Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
Minimizes shrink through careful handling of product
Achieves productivity standards
Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
Sanitation / Stocking / Food Safety: Gathers baskets and picks up trash inside and outside eStore as needed
Maintains and stocks bag areas
Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
Maintains standards for safety and sanitation
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Age Requirement: 18+
Work Experience: Knowledge/Skills/Abilities
Excellent customer service skills - Required
Basic communication skills - Required
Ability to prioritize and handle cross-functional tasks - Required
Ability to work a flexible schedule - Required
Ability to use material-handling equipment and maintain license - Required
Education: HS Diploma or GED (or equivalent) - Required
Physical Demands & Working Conditions:
Perform in a fast-paced work environment which requires detailed work and precision
Work with Customers and stay attentive to their needs
Work a flexible schedule, based on business needs (required)
Perform the following essential requirements for an eStore Customer Service Rep - In-store Shopper (required)
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
Occasionally be exposed to cold conditions, wet conditions, and loud noises
Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.