About this opportunity
FedEx Office and Print Services lists this Centralized Dispatcher opportunity in plano, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
POSITION SUMMARY:
The Centralized Dispatcher collects pick-up and delivery (PUD) requests from the FedEx Office Print Centers and FedEx Office Automated Document Factories across the nation and, using dispatch software, assign them to appropriate van/driver. The Centralized Dispatcher acts as the liaison between the courier and the customer once the PUD has been assigned to the specific courier and proactively communicates to the customer in case of any delays. The Dispatcher is the primary contact for the couriers when they are on the road and assists the couriers in case of van breakdown/accident.
GENERAL DUTIES AND RESPONSIBILITIES :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Plan the routing and job scheduling of Couriers to pick-up and deliver orders from/to the customer, Office and Print Centers and Automated Document Facilities using a dispatch software
Coordinate pick-up and delivery requests using a third party vendor when the situation deems necessary
Monitor current schedule of couriers to ensure workload balance; Conduct reassignments, as necessary, in case of breakdowns or interruptions
Communicate all relevant details of the pick-up and/or delivery to the courier and customer to ensure proper execution
Communicate with the customer to ensure awareness of all pick-up and/or delivery times and special instructions
Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as appropriate
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
High School Diploma or equivalent education
1+ year experience in dispatch, customer service and/or delivery
Experience compiling and interpreting data
Proficient in Microsoft Outlook and Excel
Experience working in a Windows-based technical environment
Experience using mobile phones (company provided) to communicate with couriers across the nation, as needed
Must be willing to work in different shifts, as needed, to cover hours of normal operation
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS :
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent education
1+ year experience in dispatch, customer service and/or delivery
Experience compiling and interpreting data
Proficient in Microsoft Outlook and Excel
Experience working in a Windows-based technical environment
Experience using mobile phones (company provided) to communicate with couriers across the nation, as needed
Must be willing to work in different shifts, as needed, to cover hours of normal operation
ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
For details on our comprehensive benefits, click here .
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
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Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.