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Job description
Salary : $41,925.00 - $69,875.00 Annually
Location : Kanawha, WV
Job Type: Full-Time
Job Number: BSS27CI001-A
Department: Human Services
Division: Bureau for Social Services - Central - Centralized Intake
Opening Date: 09/18/2026
Closing Date: 9/27/ :59 PM Eastern
General Description
Centralized Intake Worker Posting Template
Posting Number BSS27CI001-A
These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate/coordinate with law enforcement if there is an emergency situation. Perform related work as required.
Responsibilities may include, but are not limited to:
Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
Communicate with law enforcement personnel when citations deem necessary.
Prepare necessary reports and records to reflect the employee's daily activities.
Applicants must possess a valid WV driver's license, and reliable transportation. Applicants also must have strong communication skills, both oral and written, and maintain detailed case records and extensive documentation. Overtime hours and frequent travel may be required. Successful completion of a background check is required for employment.
Counties of work: Kanawha or Marion
Position Number(s): 0511P06332
Example of Duties and Responsibilities
Responsibilities may include, but are not limited to: Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
Communicate with law enforcement personnel when citations deem necessary.
Prepare necessary reports and records to reflect the employee's daily activities.
Minimum Qualifications
Education:
Bachelor's degree from an accredited college or university.
Experience:
None.
Note: Applicants hired into this classification must obtain licensure as a Social Worker from the West Virginia Board of Social Work within a timeframe established by the appointing agency. Until licensure is obtained, they may not perform duties that require a licensed social worker under state law or Board regulation.
About the Organization
The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.
Discover the amazing benefits awaiting you if employed by the State of West Virginia. With approximately 10 hours of annual leave and 12 hours of sick leave accruing monthly, your time off is secure and grows with your tenure. Ensure your health with comprehensive coverage, Plan for the future with confidence through our and options. Take advantage of programs like and tuition assistance. West Virginia offers more than just a job-it's a commitment to your well-being and future.
Part-time permanent employees who work an average of 30 or more hours per week over the course of a year are eligible to receive benefits. Temporary employees who work 30 hours or more are eligible for insurance benefits only.
Worksite address
charleston, WV, 25329, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.