About this opportunity
Pella lists this Centralized Service Coordinator opportunity in pella, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job TitleThis position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches.The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.Key responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.The standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with the possibility of overtime based on business needs.Start Date: Monday - October 26, 2026CompensationHiring wage: $17.00 per hourAnnual raises are based on individual and company performanceAdvancement opportunities and hybrid work options may be available upon demonstrated proficiency.ResponsibilitiesProvide courteous, timely, and professional support to customers and the local service teams via phone, email, and text in a contact center environmentTroubleshoot issues, provide quotes, and schedule service appointments (virtual or in-person)Accurately document and process customer concerns using internal systems, tools, and standard workDevelop working knowledge of company products and services to effectively support customer needsFollow standard procedures and policies while communicating clearly and accurately when communicating with customersEscalate complex issues to the appropriate local management team when necessaryMaintain confidentiality and handle personal information appropriatelyStay current on program updates, systems, and processes through ongoing training and team meetingsAdhere to attendance and scheduling expectationsPerform other duties as assignedQualificationsAbility to multitask effectively listening to customers, taking notes, and navigating multiple systems simultaneouslyStrong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environmentProfessionalism, adaptability, and a commitment to delivering excellent customer serviceComputer SkillsProficiency with Microsoft Office applications and web-based platformsAbility to navigate multiple systems while typing and comprehending information at the same timeMust exhibit proficient typing skillsLanguage SkillsExcellent verbal and written communication skills in EnglishAbility to read, interpret, and explain documents such as troubleshooting documents and warranty informationMust demonstrate appropriate tone and etiquette when interacting with customers, coworkers, and the local service teams via phone, email, and textEducation and/or ExperienceHigh school diploma or general education degree (GED) requiredSix months of related customer service or contact center experience is desirableWork Environment The work environment is a professional contact center setting. Team members spend the majority of their workday on the phone assisting customers and coordinating with local service teams. The noise level is typically moderate. Standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with potential for overtime based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Worksite address
pella, IA, 50219, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.