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Job description
Certified Medical AssistantNew Position in our Mental Health and Wellness Clinic for a Certified Medical Assistant - CMA. This role will coordinate mental health care with precision and compassion—ensuring seamless treatment access while supporting both clinical and front-office operations. Monday - Friday, 7:30 am - 4:00 pm (40 per week)Full-time benefits include: IPERS, Health, Vision, Dental, Life Insurance and Long Term Disability. PTO accrual begins on first day of hire.Department: Mental Health and Wellness ClinicReports To: Supervisor/Manager of the Mental Health and Wellness ClinicPrimary Functions & Relationship to total organization:The Mental Health CMA is responsible for overseeing specialty mental health medications and treatment modalities in the outpatient clinic, ensuring patients receive timely and uninterrupted treatment through effective management of prior authorizations, communication, compliance, and coordination among care teams and insurers. In addition, this role assists providers with both front-office and back-office duties in the clinic. As a vital member of the clinic team, the position works under the direction of the healthcare providers while collaborating closely with clinical staff. Responsibilities include performing a variety of clinical and administrative functions that require knowledge of standards, resources, and data, as well as the use of discretion, sound judgment, decision-making, and strong customer service skills. The role also requires flexibility to rotate between registration and rooming duties with minimal supervision.Essential Duties and Responsibilities:Greets, registers, and assists patients in person or by phone, including insurance verification and scheduling supportTriages incoming calls, including responding to crisis-related situations in accordance with established protocols.Prepares and rooms patients; collects medical histories, vital signs, and visit informationPrimarily coordinates specialty mental health medications and treatments, including prior authorizations and communication with providers, pharmacies, and insurers to ensure timely patient careSupports providers during exams and treatments, including specimen collection, medication administration, and prescription coordinationEducates patients on medications, treatments, and care instructions as directed by the providerMaintains accurate and timely documentation of patient records and billing information; processes payments and assists with account correctionsCompletes assigned patient, billing and referral work queuesEnsures clinic readiness by managing supplies, equipment, and patient chartsPrepares and maintains treatment areas in accordance with safety and infection control standardsMaintains compliance with safety, confidentiality, regulatory, and accreditation standardsCommunicates effectively with patients, providers, and healthcare team members to support coordinated careParticipates in training, performance improvement activities, and ongoing professional development; may assist in training new staffDemonstrates flexibility by rotating clinical (rooming) and administrative (registration) duties as neededQualifications:Graduate of an accredited Medical Assistant programExperience with insurance prior authorizations and benefits verification preferredExperience in a mental health setting or at least one year in family practice, urgent care, or a related field preferred but not requiredKnowledge of medical terminologyFamiliarity with health system electronic medical records (EMR)Exceptional customer service skills and professional phone etiquetteExperience managing multiple workflows in a fast-paced environmentStrong organizational skills to ensure efficient and timely patient flowAcknowledgmentI have read and understand the responsibilities and requirements of this position and confirm that I am able to perform these duties with or without accommodations under ADA.
Worksite address
humboldt, IA, 50548, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.