Job description
Job Title: Certified Diabetes Patient Educator (Virtual Remote) -West
Job Location: Seattle, Washington, United States of America
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
*The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunities*
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.
IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that we are currently looking for a Virtual Patient Educator to join our team. The Virtual Patient Educator will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Virtual Patient Navigators do not provide medical advice or work clinically within this role.
Job Responsibilities:
Must work from a dedicated workspace in their primary home residence
Experience with direct patient interaction and support for persistence and compliance
Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills
Demonstrated ability to work independently fast-paced work environment
Demonstrated ability to build relationships with customers and cross-functional partners
Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
Excellent documentation accuracy
Drive and enthusiasm for supporting patients
Excellent listening and problem-solving skills
Schedule:
Monday-Friday, 11:00 AM-8:00 PM ET. Schedule flexibility is required based on business needs.
Required Qualifications:
Bachelor's degree and/or BSN
3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
Complete understanding and application of principles, practices, and standards in diabetes care directly with patients
Preferred Qualifications:
Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related
Contact Center Experience using a telephony platform is strongly
Motivational Interviewing experience
Bilingual (fluency in Spanish and English)
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $51,400.00 - $128,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.