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Job description
Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA)The Certified Medical Assistant (CMA)/Certified Nursing Assistant (CNA) is a clinical professional who provides patient care within CMA/CNA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance.Responsibilities include:Assist patients by providing information, support, and professional customer serviceVerify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signsPrepare patients for examinations and procedures, explain treatments, and ensure proper consents are completedAssist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-upAdminister medications as directed by the provider and within CMA/CNA scope of practiceTraining & Onboarding (Direct Hire Component)Support structured onboarding of newly hired medical assistantsReinforce clinic standards related to documentation, infection control, and workflow expectationsAssist leadership in validating competencies and ensuring adherence to clinic protocolsPromote accountability and teamwork within the medical assistant teamClinical Workflow & DocumentationDocument patient care, communications, injections, and education accurately in the EMR (TouchWorks)Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenanceFacilitate diagnostic testing and prescription refill processes per provider direction and clinic protocolManage administrative tasks including reports, patient communications, and daily clinical workflowsRecognize and respond to patient emergencies according to facility policySafety, Compliance & EnvironmentMaintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policiesClean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocolEnsure patient and staff safety, including safe transport and assistance with ambulationCharacteristicsDemonstrates professionalism, reliability, and strong interpersonal skillsTactful, empathetic, and attentive to patient needsDemonstrates professional and effective communication in person and via phoneUses discretion, sound judgment, and maintains confidentialityEstablishes credibility with physicians, staff, and patientsOrganized, resourceful, able to multitask, and takes initiativeCommitted to quality improvement and operational consistencyCollaborates effectively within a multidisciplinary clinical teamMaintains a professional appearance and demeanorRegistered Medical Assistant (RMA)The Registered Medical Assistant (RMA) is a clinical support professional who performs administrative and clinical duties within the scope of practice to support physicians and healthcare teams in a specialty outpatient setting. The RMA contributes to safe, efficient, and compliant patient care through accurate documentation, procedural support, and effective communication.Responsibilities include:Verify patient identity and obtain medical histories, medications, allergies, and vital signsPrepare patients and exam rooms for proceduresAssist physicians during examinations and office proceduresPerform delegated clinical tasks within RMA scope of practice, including wound care, injections (as permitted), suture/staple removal, specimen collection, and patient educationDocumentation & Workflow ManagementMaintain accurate, timely, and confidential documentation in the EMREnsure documentation supports appropriate coding and charge captureManage prescription refill requests and post-operative follow-up communication per provider directionDocument patient communications and clinical tasks in accordance with clinic standardsEquipment, Safety & ComplianceMaintain clean and organized exam rooms, equipment, and suppliesFollow infection control standards, OSHA guidelines, and PPE requirementsEnsure proper disposal of biohazard materialsAssist with safe patient transport and mobilityAdministrative SupportComplete charge tickets and support coding processesAssist with clinical reports and task managementPerform additional duties as assigned to support clinic operationsCharacteristicsHigh energy, professional, and patient-focusedStrong interpersonal and communication skillsMaintains confidentiality, discretion, and sound judgmentOrganized, adaptable, and able to multitask effectivelyTeam-oriented with a positive attitude and initiativeWell-groomed and represents the clinic professionalRequirementsQualifications (CMA/CNA)Graduation from an accredited Medical Assisting or Nursing Assisting programCurrent Medical Assistant (CMA) or Nursing Assistant (CNA) credential in good standingCurrent Basic Life Support (BLS) certificationMinimum of 1–2 years of clinical experience preferredKnowledge of infection control, sterile technique, and clinic-based health and safety precautionsAbility to use and apply medical terminology accuratelyDemonstrated understanding of clinical workflows and documentation standardsStrong communication skills with patients, providers, and staffQualifications (RMA)Graduation from an accredited Medical Assisting programCurrent Registered Medical Assistant (RMA) credential in good standingCurrent Basic Life Support (BLS) certificationKnowledge of infection control and sterile techniqueProficiency in EMR systems and clinical documentationStrong understanding of clinical workflowsClear and professional communication skillsPhysical RequirementsSitting: OccasionallyStanding: FrequentlyWalking: FrequentlyCarrying/Lifting: Occasionally (up to 35 pounds)Stooping/Kneeling: Frequently (CMA/CNA) Occasionally (RMA)Other: N/A
Worksite address
pinehurst, NC, 28374, US
Who can apply
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