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Job description
Primary Care Coordinator*** Work schedule Monday–Friday 10:00 am–7:00pm PST **The Opportunity:The Primary Care Coordinator is the operational and relational backbone of our geriatric primary care team. You will own care coordination for a panel of 500–600 patients — managing real-time communication, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers.This is not a passive coordination role. You will make real-time judgment calls that directly affect patient safety outcomes. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task.What you'll do:Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panelTriage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real timeMaintain accurate, compliant patient documentation within our EMR systemProactively manage appointment scheduling, follow-up care, and interdisciplinary communicationLead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollmentParticipate in after-hours on-call rotation to support continuity of careContribute to quality improvement initiatives and operational efficiency projectsHow We Measure SuccessPatient Communication & Responsiveness95% of inbound calls answered within 60 seconds (~30 calls/day)Average caller wait time under 30 seconds; maximum not to exceed 2 minutesUrgent voicemails resolved within 1 hour; non-urgent within 1 business dayAfter-hours voicemails addressed within 2 hours of next business day openCare Coordination & Task Management95% of clinical messages and emails addressed within 2 hoursRoutine tasks completed within 7 days; STAT tasks within 24 hours100% of daily visit reminder calls completed (~20 calls/day)Documentation & QualityMinimum 6 hours of care coordination activity logged dailyPatient satisfaction scores of 8.5/10 or higherFull compliance with HIPAA, CMS, and OIG requirements at all timesQualifications:2+ years of direct patient care experience in a clinical setting (Medical Assistant, LVN/LPN, CNA, Phlebotomist, Patient Care Technician, or similar role)Experience in healthcare coordination, patient services, or clinical operationsGeriatric, Medicare Advantage, or value-based care experience strongly preferredStrong triage and prioritization skills in high-volume, real-time environmentsProficiency with EMR/EHR systems and healthcare technology platformsExceptional communication skills across diverse stakeholders (patients, families, physicians, facility leadership)Self-directed and accountable; able to work independently in a remote settingAvailable for on-call shifts: approximately 5 overnight and/or weekend shifts per rotationRemote work setup: reliable high-speed internet and dedicated, HIPAA-compliant workspace requiredRegulatory compliance: must maintain good standing with OIG, CMS, and Federal Health Care Programs (no exclusions or debarments)Benefits Tailored for You and Your Family:Comprehensive medical, dental, and vision insurance for you and your dependentsFlexible spending accounts for health and dependent care401(k) retirement planGenerous PTO and Sick Leave8 weeks paid parental leaveMonthly wellness allowanceMonthly Cell phone stipendAnnual professional and personal development allowancePine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.Pine Park Health is a value-based primary care practice revolutionizing healthcare for senior living community residents. We empower seniors to get healthy, stay healthy, and lead lives they love through a care model designed with everyone in mind — patients, families, community staff, providers, and payers.Our approach brings healthcare directly to seniors' homes, offering prevention, screening, chronic condition management, lab work, and diagnostic testing in the comfort of their apartments. With weekly community visits, our teams provide consistent care while collaborating closely with facility staff to address comprehensive health needs. We've eliminated unnecessary barriers to urgent care through same/next-day appointments, helping seniors avoid emergency rooms and hospitalizations where they risk exposure to additional health concerns.Today, over 185+ communities across Arizona, California, and Nevada trust Pine Park Health, and we're rapidly expanding our reach and impact.If you're mission-driven and passionate about transforming senior healthcare, this is your opportunity to make a meaningful difference!
Worksite address
phoenix, AZ, 85001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.