About this opportunity
Chanel lists this Chanel Fragrance & Beauty Boutique Director, Green Hills opportunity in nashville, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Fragrance & Beauty Boutique Director, Green Hills
AtCHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarity,and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring toCHANEL .
About therole:
Be a critical part of our Fragrance & Beauty (F&B) community atCHANEL-- "the ultimate House of Luxury." Apply if you have a passion for leading and developing a team, an operational mindset, and the ability to build and foster meaningful relationships.
Whatimpactyoucancreate atCHANEL:
Team Development
Ensure continuous growth and development of boutique staff with a focus on succession planning and career development.
Create and drive development plans, oversee annual review process for all store employees
Leverage fluency in product, service, and artistry skills to coach and support the boutique team, elevating their skills andexpertiseto deliver an exceptional client experience
Facilitate regular team communication sessions to ensure seamless communication of promotional activity, performance to goal, corporate initiatives, and any other important topics
Proactivelyidentify, address, and resolve employee issues in a professional manner andin accordance withCHANELstandards, policies, and procedures; partnering with HR as needed
Own recruitment for all positions on the team, including freelancers: attract, recruit, and retain
Ensure a consistent and effective on-boarding experience for new hires
Leadership
Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
Play an activeroleon the sales floor to lead the team by example through internal and external interactions and ensure a welcoming environment exists in the boutique
Assume overall leadership responsibility for the boutique and act as the ultimate decision maker
Approach the business with an omni-channel mindset, driving sales to fashion boutiques andCHANEL.com where appropriate
Develop relationships with internal Fashion Boutique personnel in the market and external vendors within your mall/center
Client Experience and Development
Provide a unique and memorable in store and after sales experience to every client, every day, and at every point of sale by being the Host of your boutique
Foster a culture of building relationships and personalizing client experiences
Address and successfully resolve client situations according to company philosophy, policies, and standards
Meet the annual voice of client standards as defined by corporate
Attend seasonal seminars hosted by Education Executives and corporate meetings
Image
Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences
Support andmaintaina hygienic client experience bymaintainingstandards
Maintain visual merchandising standards at all times
Create a culture of service,expertise, cleanliness, organization, and attention to detail
Business Driver and Brand Ambassador
Consistently achieve the overallsales objectivesusing all levers, including but not limited to products, services, and events to drive and maximize sales performance
Strive towards boutique excellence by effective goal settingin the area ofsales, KPI's,clienteling, service behaviors, and CRM
Utilize client data toretain, recruit, and grow client return rates
Develop business initiatives that will continue to grow the client base, drivesalesand the company's presence in the marketplace, with particular emphasis on building events relevant to the local market
Proactivelymaintainingup-to-date awareness of the current industry trends and news, local trends, and competitive activity
Continuously network toidentifyand execute strategic growth opportunities through building relationships within the local community
Operations and Reporting
Manage and driveappropriate stocklevels of merchandise, communicate to corporate if there are any issues
Oversee, in partnership with the Assistant Manager all operational tasks
Recap weekly store performance and events ensuringtimelysubmission
Monitor store expenses (including personnel costs) andmaintainoperating budgets, while continually striving to reduce overall costs
Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and L/P audits
Manage andoptimizethe staff scheduling to ensure adequate floor coverage for a superior customer service and effectively drive sales in collaboration with the Assistant Manager
Coordinate schedule requests, paid time off, holiday, and over-time and leave processing with HR/Payroll as they occur
Youareenergizedby:
The history and heritage of The House ofCHANEL
People leadership and development
Fostering a meaningful client experience centered around inclusion and connection
Building collaborative partnerships and relationships
Being comfortable in the middle of complexity and ambiguity
Multi-tasking within projects in a dynamic, fast paced environment
Creativity and innovation by testing, learning, and taking new risk
Whatyouwillbringtotheteam:
Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Foreign language skills are preferred but notrequired
Passion for the House ofCHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world ofCHANEL
Position Logistics:
Minimum of 7years of leadershipexperience
Bachelor's degree (preferred)
Ability to handle multiple tasks and meet tight deadlines concurrently
Ability to lift20lbs.and stand for extended periods of time
A flexible schedule with the ability to work late nights, weekends, and some holidays
Boutique Management:Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
*Chanel, Inc. reserves the right to edit, change, or makeexceptions on designations where circumstanceswheredeemedappropriate.
Compensation:
Theanticipatedbase salary range for this position is $92,400 through $122,000. Base salary is onecomponentof the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/orperks
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support,MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401Kand other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
CHANELis a private company whose values are grounded in creatingthe conditionsfor people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
AtCHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect,empathy,and dignity for all.We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANELCommunity:
#J-18808-Ljbffr
Worksite address
nashville, MI, 49073, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.