Change Management Lead

Job description

C5i is a pure-play AI & Analytics provider combining human perspective with AI technology to deliver trustworthy intelligence. Serving Fortune 500 enterprises across TMT, Pharma, CPG, Retail, and Banking sectors, C5i is recognized by Gartner and Forrester for its Analytics & AI capabilities. Global offices across the United States, Canada, United Kingdom, UAE, and India.

Role Overview

We are looking for a Change Management Lead to make the redesigned marketing investment operating model understandable, usable, supported, and measurable across all operating layers — before and after R1 launch. This is a business transformation role, not a communications or PMO administration position. The successful candidate will own readiness criteria, evidence collection, readiness assessment, and the go/no-go recommendation to programme governance.

Key Responsibilities

Change Strategy & Stakeholder Readiness

Design and execute an integrated change strategy covering all operating layers impacted by the marketing investment model redesign

Own readiness criteria definition, evidence collection, and formal readiness assessment ahead of R1 launch

Validate that the minimum data ask, front door, language, and workflow are understandable in real operating conditions — including partner-facing populations

Communications & Enablement

Design and deliver communications aligned to the canonical Plan → PO → outcome model; ensure no legacy documentation contradicts the target state at launch

Coordinate training and enablement across internal and external user groups; prepare users for state transitions, evidence requirements, and KPI definitions

Equip teams with clear escalation paths for incomplete, delayed, or contested data so ambiguity does not stall the operating process

Adoption Tracking & Governance

Track and report adoption metrics post-launch; escalation risks and issues to programme governance with evidence-based recommendations

Prepare reporting consumers for certified measures and clarify scope and limitations of the external PMEI feed

Surface unresolved decisions explicitly rather than absorbing ambiguity into communications or training materials

Decision Rights

In scope — own without escalation: readiness criteria, evidence collection framework, readiness assessment, go/no-go recommendation, change-impact assessment, and intervention design

Out of scope — requires escalation: business policy, product scope, security policy, funding rules, and technical architecture

What Good Looks Like in This Role

Runs pre-launch validation with representative users — not only internal teams — and feeds findings back into design before R1

Aligns all role guidance, process maps, training content, and communications to the canonical model; eliminates contradictory legacy documentation before go-live

Moves comfortably between executive steering-committee presentations and frontline SOP-level workflow review in the same programme week

Builds readiness assessments on observable evidence, not perception; issues a formal recommendation with documented rationale

Names open decisions in stakeholder communications rather than glossing over them; tracks resolution to closure

Qualifications & Skills

Must Have

Experience owning change on an operating-model redesign or business transformation programme.

Owned a go/no-go readiness recommendation for a major release or deployment wave

Multi-region or multi-market deployment experience where local operating variance required adaptation of the change approach

Stakeholder management across partner- and agency-facing populations, not only internal staff

Fluency with adoption measurement: KPI definition, evidence frameworks, adoption tracking and reporting

Preferred

Background in marketing operations, marketing investment management, media planning, or spend-governance domains (PO workflow, procurement-to-pay, planning-to-actuals)

Experience on programmes with a data-certification, reporting-migration, or finance-adjacent process component

Prosci / ADKAR or CCMP certification; prior consulting or professional-services background with in-house deployment accountability

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.

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Worksite address

seattle, WA, 98127, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.