About this opportunity
M&T Bank Corporation lists this Chat Product Manager II: Digital Bot & Self‑Service Lead opportunity in village of williamsville, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
M&T Bank Corporation in Williamsville, NY is seeking a Contact Center Product Manager II for Chat to own the Chat channel portfolio, including chat experiences, chat bots, authentication flows, routing, and digital self‑service capabilities.
Work is 4 days in office and 1 day from home; you will lead all aspects of product implementation, analyze performance KPIs, and ensure compliance with regulatory requirements while coordinating with business partners, technology, risk, and operations.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.